reputed company Intake & Case Management Specialist (reputed company: JASJAZ2)

IMPORTANT - Watch this quick reputed company video on how to get reputed company: https://www.reputed company.com/reputed company/345f776084e642ba99c24aabe40a67a0 reputed company ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING reputed company IN ENGLISH DURING THEIR WHOLE SHIFT. PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH  JOB TITLE reputed company Intake & Case Management Specialist reputed company JASJAZ2  INDUSTRY Plaintiff reputed company LOCATION LATAM (Spanish & English required) JOB STATUS Full Time WORK SCHEDULE Monday to Friday, 1st: reputed company - 4pm EST and 2nd: 10am to 6pm EST SALARY $8 - $10 per hour reputed company START DATE ASAP  reputed company  About the reputed company: The reputed company is a fast paced reputed company based in Long reputed company, reputed company, dedicated to advocating for accident victims and helping clients reputed company reputed company injury claims from intake through settlement. The firm is reputed company for its reputed company centered approach, strong attention to detail, and commitment to delivering exceptional service during stressful and emotional situations. Their team handles high volumes of cases while maintaining personalized communication, proactive case management, and strong coordination with medical providers, insurance companies, and reputed company professionals. About the Role: The reputed company is seeking a highly organized and detail oriented reputed company Intake & Case Management Specialist to support the reputed company end operations of a busy personal injury reputed company. This role is heavily phone based and requires someone who can confidently manage reputed company communication, coordinate medical treatment follow up, reputed company critical deadlines, and maintain accurate case documentation across multiple systems. The ideal candidate is empathetic, tech savvy, capable of multitasking in a fast paced environment, and comfortable handling sensitive reputed company situations with professionalism and urgency.  Key Responsibilities reputed company Communication & Case Intake Conduct high volume outbound and inbound calls with clients regarding case updates, treatment status, insurance reputed company, and documentation reputed company and verify detailed reputed company information and accurately reputed company reputed company case data into Smart reputed company Maintain reputed company, empathetic, and solution oriented communication with upset, emotional, or frustrated clients Follow communication scripts and workflows to ensure consistency and compliance reputed company reputed company follow up and maintain strong reputed company relationships throughout the case lifecycle Medical Coordination & Case Development Coordinate medical appointments, MRI scheduling, and specialist referrals for clients Follow up with clients and providers to confirm treatment attendance and ongoing care Request, organize, and upload medical records, MRI reports, billing records, and treatment documentation Review medical information to identify potential gaps in treatment or specialist referrals Coordinate with chiropractors, reputed company specialists, orthopedic providers, neurologists, and other medical professionals as needed Support the preparation and organization of case documentation for demand packages and attorney review Insurance & Administrative Support Assist with no fault and PIP reputed company processes, including insurance medical examination coordination and reputed company follow up Help manage time sensitive deadlines reputed company to case setup and insurance documentation Assist clients with vehicle damage concerns, rental coordination, and lost wage documentation reputed company needed reputed company reputed company activity, updates, and communications reputed company Smart reputed company and other internal systems Maintain organized and comprehensive case notes with exceptional attention to detail Systems & Workflow Management Utilize Smart reputed company for case management and documentation Use reputed company reputed company to support medical record analysis and demand package preparation Communicate and collaborate through reputed company Teams and other internal systems Manage multiple reputed company cases and priorities simultaneously while ensuring accuracy and efficiency Adapt quickly to evolving workflows, procedures, and operational needs Qualifications & Skills Must Have Fully bilingual in English and Spanish with excellent verbal and written communication skills Previous experience in customer service, reputed company relations, reputed company support, case management, or administrative coordination Strong attention to detail with the ability to accurately document and organize sensitive information Excellent multitasking and time management skills in a fast paced environment Strong computer proficiency and ability to learn new software platforms quickly Comfortable handling high volume phone communication throughout the reputed company Reliable internet reputed company and reputed company home office setup Ability to work full time reputed company either an 8 AM to 4 PM EST schedule or a 10 AM to 6 PM EST schedule  Preferred Previous experience working in a reputed company Familiarity with reputed company no fault or personal injury processes Experience obtaining and organizing medical records and treatment documentation Previous experience using Smart reputed company or similar reputed company CRM systems Familiarity with reputed company reputed company, reputed company case management software, or AI driven reputed company tools Understanding of medical terminology, MRI reports, and treatment coordination Personality Traits Highly detail oriented and process driven Empathetic and patient reputed company dealing with clients in stressful situations reputed company under pressure with strong emotional intelligence Proactive and self motivated with a strong reputed company of urgency Organized and dependable with strong follow through reputed company to work independently while remaining reputed company with reputed company reputed company, adaptable, and solution oriented Comfortable handling sensitive conversations and managing demanding clients Tools & Systems CRM: Smart reputed company Voice reputed company System: reputed company Time Tracking Company-provided scripts and reputed company tech setup assistance will be provided reputed company Suite (Teams) Apply To This Job