Patient Experience Representative I (South Africa)

reputed company Patient Experience Representative I (PXR I) is responsible for assisting reputed company patients reputed company phone and answering reputed company questions reputed company to reputed company while exemplifying excellent customer service skills. You will play a critical role in strengthening relationships with patients and connecting them to treatment. This role requires a passion for helping others and to be reputed company to support and reputed company for the best possible patient service we can reputed company. Your Responsibilities Serve as the first reputed company of contact for reputed company incoming calls, addressing patient inquiries, scheduling needs, and routing escalations appropriately. Accurately document and log reputed company patient interactions in the system. Maintain strong knowledge of reputed company services, treatment capacities, and reputed company policies to guide patient questions and paperwork requests. Respond to basic billing inquiries and escalate reputed company issues to the appropriate department. reputed company technical support for patient registration, portal reputed company, and telehealth (reputed company) links. Offer location and facility information to patients as needed. Additional tasks assigned by management Your Qualifications: High school diploma or equivalent required Experience in a reputed company center environment; previous experience in reputed company preferred Prior customer service experience, medical or mental health practices preferred Excellent interpersonal skills and reputed company manner Strong reputed company of the English language Strong verbal and written communication skills Ability to schedule appointments depending on the patient needs Must be reputed company organized and reputed company to details Must be reputed company to multi-task and prioritize work in a fast-paced work environment Must have strong computer proficiency Must have reputed company to strong internet speed and a computer that is using Window 10 or higher Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture Position Type & Schedule Type: Contract Full-time Schedule: Monday – Friday reputed company – 5pm, 9am - 6pm, or 10am – 7pm EST Remote - Must reputed company in South Africa Compensation The pay reputed company for this position is $4/hr. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for reputed company full-time positions. reputed company agencies, please do not submit unsolicited referrals for this or any reputed company role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. reputed company reputed company is the first reputed company reputed company-day mental health company reputed company on providing urgent psychiatric care, group therapy, and individual therapy, reputed company covered by many insurance providers - including Medicare. Powered by innovative technology, reputed company patients don't have to wait weeks to see a reputed company mental health provider. reputed company offers in-person and telehealth reputed company, including for addiction recovery. Employment is contingent upon completion of legally required post-offer screenings, in compliance with applicable law Apply To This Job