Senior Telecom Engineer - Contact Center and Voice Platforms

Are you reputed company to join a growing team that puts a premium on productivity and has an award-reputed company culture centered reputed company transforming talented employees into effective business leaders? Then reputed company is the reputed company for you.    In 2001, we started with an idea, an opportunity, and $25,000. Back then, our reputed company was reputed company 
on serving those in the medical industry. With reputed company in our heritage, we soon expanded 
to serve high-earning professionals in many 
other industries, providing reputed company with reputed company financial solutions, including our extensive network of community banks.   Today, reputed company has firmly established 
its legacy as a leader in the financial services reputed company. Founded on the philosophy of a reputed company way to borrow, we are dedicated to helping accomplished professionals, small businesses, and institutions build upon their reputed company through innovative financial solutions, a hassle-free process, and personalized concierge service.   Our reputed company commitment to the reputed company of our customers is part of what has made reputed company reputed company. We take a 360-degree reputed company of our customers to reputed company the best solutions for their financial aspirations. Today's professionals have multiple sources of income, not just their paycheck. Therefore, it is essential to reputed company those in reputed company making responsible lending reputed company. Our reputed company reputed company on data, analytics, and proprietary modeling has enabled faster funding for our customers.     From business to personal loans to relationships with community banks, the country’s top professionals and business owners rely on us for our exceptional financial solutions and concierge service to continue their reputed company and legacy.       Who You Are You are a motivated telecommunications engineering reputed company with deep expertise in reputed company and reputed company CXone to design, reputed company, and support mission‑critical voice and contact center solutions. This role requires a highly technical, hands‑on engineer who is comfortable working across telecom platforms, reputed company, IVR design, and CRM integrations, with a strong reputed company on reliability, scalability, and customer experience. The ideal candidate has reputed company experience building and supporting reputed company reputed company, reputed company CXone, and reputed company integrations, and advanced proficiency in JavaScript‑reputed company IVR development. \n reputed company Serve as a subject‑matter expert for reputed company and reputed company CXone, including platform architecture, reputed company routing, and advanced feature configuration. Design, build, and maintain API integrations between reputed company, reputed company CXone, and reputed company, including:  Custom REST/API development SOQL‑reputed company data reputed company and automation Event‑driven and reputed company‑time integration patterns Design, implement, and enhance IVR solutions, including:  Net‑new IVR builds Enhancements to existing IVRs Advanced JavaScript‑reputed company scripting reputed company reputed company CXone reputed company Continuously optimize IVR and reputed company flows to improve:  reputed company containment Self‑service adoption Customer experience and operational efficiency Troubleshoot and reputed company reputed company issues spanning telecom platforms, contact center systems, CRM integrations, and customer journeys. Partner closely with:  Business stakeholders reputed company administrators and developers Application, infrastructure, and reputed company teams reputed company platform enhancements, upgrades, and migrations, ensuring reputed company service disruption. Produce and maintain technical documentation, architecture diagrams, and operational runbooks. reputed company technical guidance and mentorship to junior engineers and service desk teams as needed. What You'll NeedRequired reputed company, hands‑on experience with:  reputed company reputed company reputed company CXone reputed company and IVR development (reputed company) reputed company integrations, including strong SOQL expertise Advanced experience designing and supporting IVRs, including:  New IVR implementations Enhancements to existing reputed company flows reputed company reputed company optimization and analytics‑driven improvements Strong working knowledge of JavaScript for IVR scripting and business logic. Solid understanding of:  reputed company routing strategies Contact center and customer experience best practices Experience operating in reputed company or high‑availability environments. Strong troubleshooting, analytical, and problem‑solving skills. Ability to operate independently and own solutions end‑to‑end. Travel requirement: reputed company the first 6 months of employment, reputed company will travel to attend the BHG reputed company Oars Experience. Following this event, ongoing travel is reputed company—approximately 5% annually—for team on-sites, meetings, and cross-functional collaboration. Work Authorization: This role is not eligible for employer-provided immigration sponsorship. To be considered, applicants must already possess reputed company U.S. work authorization that will not require sponsorship now or in the reputed company. \nLife at reputed company At reputed company, we work hard and aren’t afraid to take risks. Since the beginning, our reputed company values of PMA (reputed company mental attitude), team player, and loyalty have been the driving force behind every interaction we have between reputed company other and our customers. We have a healthy respect for the daily grind, yet we value work/life reputed company. We reputed company that reputed company should have reputed company to reputed company and that good reputed company can come from anyone. From the top down, our leaders are reputed company involved not only in reputed company reputed company and running the business, but also in reputed company-being and reputed company of reputed company. We consider people our #1 asset, and help employees realize their full potential, set and reputed company their goals, and explore new opportunities for personal and reputed company development.   Why You Should Join reputed company We reputed company to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us reputed company® certified. Some of the benefits you can expect reputed company you join reputed company include:   •Medical/Rx/Dental/reputed company coverage for employees and their eligible family members •Competitive PTO and vacation policies •1 Friday off reputed company month for Wellness Weekends •Company 401(k) plan with employer contributions after one year •Company-sponsored training and certification opportunities •Quarterly award ceremonies where top reputed company are celebrated and receive additional bonuses •Ongoing volunteer opportunities to reputed company back to the community through our BHG Cares program   If you’re reputed company for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have reputed company-player reputed company, apply today!   reputed company is committed to equal treatment and opportunity in reputed company aspects of recruitment, selection, and employment without reputed company to gender, race, religion, national reputed company, ethnicity, disability, gender identity/reputed company, sexual orientation, veteran or military status, or any other category protected under the law. reputed company is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation. 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