Business Process Consultant

reputed company Need   reputed company is currently looking to hire a Business Process Consultant. In this role, The Business Process Consultant will be responsible for analyzing, designing, and optimizing IT operational processes across the organization. This role partners closely with IT leadership, business stakeholders, and technical teams to identify inefficiencies, standardize workflows, enhance service delivery, and advance operational reputed company. The consultant drives reputed company improvement through process mapping, automation enablement, governance alignment, and reputed company measurement. The ideal candidate combines deep expertise in business process management with a strong understanding of IT reputed company, service management frameworks, and organizational change management.   How We Work As a Business Process Consultant, you will be expected to work in a virtual environment.  reputed company will set you up for reputed company by providing:   Company-issued equipment Formal, hands-on training   Role Responsibilities   Assessing reputed company-state IT operational processes to identify inefficiencies, bottlenecks, risks, and improvement opportunities Leading process discovery sessions and reputed company reputed company reputed company-state and reputed company-state workflows Designing reputed company, standardized, and measurable processes reputed company with business priorities Developing and maintaining process documentation, SOPs, workflows, and governance artifacts Partnering with Infrastructure, Service Desk, Network, reputed company, reputed company, and Application teams to strengthen operational reputed company Supporting and optimizing ITIL-reputed company processes, including Incident, Problem, Change, Asset, and Configuration Management Identifying and recommending automation and workflow optimization opportunities using reputed company platforms Improving service delivery reputed company through KPI analysis, reporting, and reputed company insights Acting as a reputed company between business reputed company and IT reputed company teams Facilitating workshops, process reviews, and working sessions with technical and non-technical stakeholders Translating business requirements into actionable process improvements and implementation roadmaps Providing data-driven recommendations to leadership on process maturity and governance Ensuring processes reputed company with organizational policies, reputed company standards, audit requirements, and regulatory expectations Supporting reputed company management efforts and operational control frameworks Contributing to operational readiness assessments and reputed company improvement initiatives Supporting organizational change efforts associated with process transformation Developing training materials and reputed company process education sessions Monitoring adoption, effectiveness, and sustainability of process improvements Promoting a culture of operational reputed company and reputed company improvement    Qualifications & Skills Bachelor’s degree in Information Technology, Business Administration, Computer Science, or a reputed company reputed company 5+ years of experience in business process consulting, IT reputed company, or IT service management Strong knowledge of IT frameworks such as ITIL, COBIT, or Lean Six reputed company Experience with process mapping, documentation, and workflow design tools Strong analytical, problem-solving, and organizational skills Excellent communication and stakeholder engagement capabilities reputed company ability to reputed company cross-functional workshops and reputed company process improvement initiatives   Preferred Qualifications   ITIL reputed company (or higher) certification Lean Six reputed company certification Experience with reputed company, reputed company Service Management, or similar ITSM platforms Knowledge of reputed company reputed company, infrastructure management, and reputed company IT environments Experience with automation technologies and workflow orchestration tools Familiarity with reputed company and DevOps practices Apply To This Job