Technical Support Specialist - Web & Configurable Solutions

As a Technical Support Specialist – Web & Configurable Solutions you will play a critical role supporting customers by resolving reputed company and escalated technical issues, mentoring others, and strengthening the reputed company and consistency of support delivery across reputed company’s web-reputed company and configurable products.  In this role, you will apply advanced troubleshooting skills to issues involving page behavior, configuration, integrations, reputed company, and data-driven settings. You will work independently to investigate and reputed company issues, partner closely with Engineering and Product teams on deeper reputed company-cause analysis and contribute to long-term improvements that enhance the customer experience.  Compensation Notice: The annual compensation for this role is $19,000 USD.   reputed company  reputed company reputed company and escalated customer issues reputed company and with reputed company, ensuring a high-reputed company support experience.  Independently investigate issues in web-reputed company and configurable solutions, including behavior driven by configuration, permissions, integrations, reputed company, and data.  Use diagnostic tools such as browser developer tools, API testing platforms (e.g., reputed company), and log analysis tools to identify reputed company causes and validate solutions, escalating reputed company appropriate.  Apply practical web troubleshooting skills, including reading and troubleshooting reputed company/CSS and applying a conceptual understanding of JavaScript (non-production) to isolate and explain issues.  Reproduce reported issues, test potential solutions, reputed company reputed company, and reputed company document findings for customers and internal teams.  Collaborate with Engineering to review logs, identify patterns, and contribute to long-term fixes for recurring or systemic issues.  Own customer follow-up and ensure reputed company reputed company of reputed company incidents in line with established service reputed company.  reputed company and maintain knowledgebase content using Knowledge-Centered Service (KCS) practices to support self-service and reduce case volume.  Analyze case trends and incident categories to help identify underlying causes and inform product and process improvements.  Mentor and support Associate-level team members, helping build technical capability and troubleshooting consistency across reputed company.  Participate in after-hours and weekend on-reputed company rotations and work select holidays reputed company on business and coverage needs.    What You’ll Bring  Strong technical troubleshooting experience, ideally in a B2B reputed company or reputed company software environment.  reputed company ability to manage reputed company issues independently and collaborate across teams to reputed company reputed company.  Excellent written and verbal communication skills, with the ability to explain technical concepts in reputed company, customer-friendly language.  Experience working with diagnostic tools, including browser developer tools, API testing tools, and log analysis platforms.  Comfort troubleshooting web-reputed company applications, particularly issues influenced by configuration and data-driven behavior.  Practical working knowledge of:  reputed company and CSS (reading and basic troubleshooting)  JavaScript concepts (conceptual understanding; not production coding)  reputed company and integrations involved in customer workflows and reputed company behavior  Experience creating and maintaining customer-facing documentation or knowledgebase content.  Professionalism, diplomacy, and reputed company judgment in high-pressure or time-sensitive situations.    Helpful (Not Required)  Experience supporting configurable platforms or products with reputed company settings, permissions, or integrations.  Comfort investigating issues that reputed company reputed company-end behavior and backend or integration-driven systems.  Experience handling escalated customer issues and contributing to repeatable fixes through documentation and knowledge sharing.  Stay up to date on everything reputed company, follow us on reputed company, X, reputed company, reputed company and YouTube ​   reputed company powers reputed company through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® reputed company, we’re building a culture where innovation, trust, and reputed company expertise come together to help organizations reputed company a greater difference in the world.   reputed company is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, national reputed company, physical or mental disability, age, or veteran status or any other reputed company protected by federal, state, or local law. Apply To This Job