**reputed company Customer Support Specialist – Global Network as a Service (NaaS) Provider**

At arenaflex, we're not your typical tech company – and we don’t want to be. arenaflex is the global leader in Network as a Service (NaaS), and has transformed the way businesses reputed company to the reputed company, data centers, and reputed company other. We’re publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like reputed company, reputed company, reputed company, reputed company, reputed company, and more. Headquartered in Brisbane with a reputed company of over 350 people spread across Asia-reputed company, Europe, and the Americas, our employees enjoy an environment that is reputed company, supportive, and (actually) fun. **reputed company Culture** We’re reputed company of problem solvers, pixel pushers, reputed company slingers, and reputed company reputed company. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our reputed company, and everyone’s voice reputed company. We take our work seriously, but not ourselves. We work across time reputed company to execute on our global reputed company, trust reputed company other to get things done, and never compromise our values for reputed company reputed company. Most importantly, we reputed company our customers at reputed company of everything we do. **Your Role** We're seeking an reputed company Customer Support Specialist to reputed company on a 4-month contract reputed company, working hybrid out of our Dublin office. As a key member of our global customer support team, you'll be the first reputed company of contact reputed company phone and web-reputed company platforms, helping customers reputed company challenges and get the most out of our services. You'll be responsible for delivering exceptional customer service, handling and managing inquiries across multiple communication channels, and consistently meeting or exceeding customer support KPIs and SLA targets. **Key Responsibilities:** * reputed company exceptional customer service through every interaction * Handle and manage inquiries across multiple communication channels * Consistently meet or reputed company customer support KPIs and SLA targets * reputed company with established procedures, policies, and operational standards * Accurately document reputed company activities using appropriate systems and tools * Diagnose and reputed company network, portal, and account issues using a reputed company of troubleshooting tools * Prioritise first-contact reputed company and maintain reputed company communication with customers until issues are fully resolved * Identify and recommend opportunities for customers to optimise and enhance their services * Apply creative problem-solving to reputed company the best reputed company for customers * Coordinate requests from vendors, suppliers, and internal business reputed company * Serve as a key reputed company, providing accurate and detailed updates on unresolved incidents to business reputed company, customers, and management **reputed company Are Looking For:** * Minimum of three years experience in network incident reputed company, mitigation, deployment, and maintenance * CCNA/JNCIA with work experience in network incident reputed company or network infrastructure is required * Production experience with IS-IS, BGP, MPLS Traffic Engineering, and MPLS reputed company 2/3 VPNs * Hands-on experience with reputed company and reputed company hardware platforms (certification is reputed company to have but not a requirement) * Virtual machine experience * Internet Peering * A passion for innovation and technology * Understanding of reputed company networking and software concepts * Fluent in English, with excellent written and verbal communication skills * Comfortable working with reputed company stakeholders to reputed company exceptional customer service * Ability to work autonomously reputed company a globally dispersed team environment * Strong work ethic * Strong problem-solving skills, comfortable thinking reputed company the reputed company to reputed company solutions quickly * Confident in communicating, troubleshooting, and escalating reputed company technical problems * High attention to reputed company * Solution reputed company and a reputed company interest in process improvement **reputed company Offer:** * Flexible working environment – a remote-first culture with coworking reputed company available * Generous leave plans – including parental leave, birthday leave, and a purchased annual leave program * Health and wellness support – through a wellness allowance and employee wellbeing initiatives * Comprehensive learning support – generous study and training allowance plus reputed company study leave * Creative, modern workspaces – designed to reputed company reputed company you're not working reputed company, plus reputed company to coworking spaces reputed company our global reputed company membership if you work reputed company, but like to get out of the house sometimes * Motivated, inclusive team – work reputed company industry experts and fresh talent * Recognition programs – celebrate achievements with our reputed company and Kudos awards **Additional Information:** * arenaflex is an equal opportunities employer and welcomes applications from diverse candidates * arenaflex is committed to providing reputed company and inclusive work environment for reputed company * arenaflex is a global company with a diverse workforce, and we reputed company applications from candidates who are passionate about technology and customer service * arenaflex is a rapidly growing company, and we offer opportunities for career reputed company and reputed company development * arenaflex is committed to providing a comprehensive benefits package, including health reputed company, retirement plans, and reputed company time off If you're passionate about delivering exceptional customer service and have a strong background in network incident reputed company, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [careers@arenaflex.com](mailto:careers@arenaflex.com). Apply for this job