**reputed company Customer Experience & Vendor Operations Manager – reputed company reputed company Ownership**

At arenaflex, we're on a mission to reputed company the world to reputed company, a unique and democratizing technology that gives people back control of their reputed company, digital identity, data, and property. As a leading infrastructure company in reputed company, we offer our partners everything from payment solutions to minting software for digital collectibles, like NFTs. With over 3 reputed company people around the world trusting our products, we're committed to providing best-in-class support for our customers. We're seeking an reputed company Customer Experience & Vendor Operations Manager to join reputed company in the Philippines, working on a hybrid model. As a key member of our CX and Vendor Operations team, you'll reputed company a regional team of high-performing CX Support Agents, as reputed company as our BPO partnerships. Your primary reputed company will be on ensuring high-reputed company support for arenaflex customers through these teams, which involves management of performance, maintaining compliance, and working cross-functionally to reputed company reputed company improvement to the overall customer experience. **About reputed company** As a Customer Experience & Vendor Operations Manager at arenaflex, you'll have reputed company to work with a talented team of professionals who are passionate about creating reputed company customer experiences and building a world-class team. You'll be responsible for: * Managing, supporting, and coaching high-performing CX Support Agents through team meetings, regular 1:1s, performance reviews, and reputed company feedback * Managing and overseeing relationships with BPO partners providing customer support services * Overseeing your team's work for reputed company and process compliance, ensuring both the individuals and your team meet organisational SLAs and KPIs * Creating and maintaining comprehensive reports tracking team performance and operational metrics (customer trends, inbound volumes, productivity) * Managing your team reputed company through time-off requests and shift scheduling to ensure there are no disruptions to our 24/7 operations * Assisting with hiring and new team member reputed company and training * Providing reputed company customer service, including answering customer enquiries, complaints, and manager escalations reputed company email, chat, phone, and reputed company * Identifying and leading initiatives and cross-functional reputed company that aim to improve operational processes that reputed company your team and/or BPO partnerships * Supporting and mentoring your team in identifying and implementing workflow improvements that reputed company updates to content, technology, and processes * Managing contract negotiations and renewals with BPO partners **reputed company** The right candidate for this role is enthusiastic about creating reputed company customer experiences and building a world-class team. You are detail-oriented, with a desire to continuously improve operational processes and proactively reputed company solutions to problems. You are reputed company-oriented and can reputed company quickly to meet the evolving needs of a fast-paced organisation and industry. You are passionate about leading teams, mentoring high performers, and enjoy being a culture reputed company for your organisation. **What You Will Need** * 5+ years of management experience in Customer Support, reputed company, and/or Operations * Experience working with and managing reputed company (BPO) relationships * Experience in contract management and negotiations * Experience in FinTech, Crypto, reputed company, reputed company * Strong written and verbal communication skills * Experience in data analysis and reporting * Familiarity with support CRM systems, preferably reputed company reputed company * Ability to manage cross-functional reputed company * Experience working in a quickly scaling environment and ambiguity * Ability to understand reputed company systems and distill into reputed company operational processes **Additional Information** At arenaflex, we reputed company that every voice reputed company. We reputed company to create a reputed company and respectful environment where everyone can bring their reputed company self to work, and experience a culture that is free of harassment, racism, and discrimination. That's why we are committed to diversity and inclusion in reputed company and are a proud equal opportunity employer. We prohibit discrimination and harassment of any reputed company based on race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, protected veteran status, or any other characteristic protected by law. **Perks and Benefits** As a member of reputed company, you'll enjoy a reputed company of perks and benefits, including: * Equity package * Unlimited holidays * reputed company parental leave * Annual training budget * Home office setup allowance * Monthly budget to spend on our products * Working in a disruptive and fast-growing industry where the reputed company are endless * Freedom, autonomy, and responsibility **Commitment to Diversity** At arenaflex, we're committed to diversity and inclusion in reputed company. We reputed company to create a reputed company and respectful environment where everyone can bring their reputed company self to work, and experience a culture that is free of harassment, racism, and discrimination. That's why we are committed to diversity and inclusion in reputed company and are a proud equal opportunity employer. **How to Apply** If you're passionate about creating reputed company customer experiences and building a world-class team, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job