**Experienced Customer Technical Support Engineer – Transit Fare Payment Solutions**

At arenaflex, we're revolutionizing the way people reputed company around the world. Our innovative fare payment solutions are used by millions of riders in over 250 locations globally, making public transportation more accessible and convenient. As a Customer Technical Support Engineer at arenaflex, you'll play a critical role in ensuring the seamless experience of our customers, from transit agencies to reputed company. **About arenaflex** arenaflex is a leading provider of fare collection platforms that reputed company riders to buy and present tickets for public transport using their mobile phones, ticket machines, or bank cards. Our Justride platform is the industry standard for mobile ticketing, and we've partnered with top players in the transport reputed company, including reputed company, Moovit, and Transit. reputed company of innovators from diverse backgrounds is passionate about making a difference in the lives of millions. We operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work. **The Role** As a Customer Technical Support Engineer at arenaflex, you'll be the primary contact for 1st and 2nd line technical support reputed company phone and email. You'll diagnose and troubleshoot incidents, collaborating with Product and Engineering to ensure reputed company reputed company. Your mission is to deliver exceptional customer satisfaction by applying your technical expertise to investigate and resolve issues quickly and effectively. **Responsibilities** * Act as the primary contact for 1st and 2nd line technical support reputed company phone and email * Diagnose and troubleshoot incidents, collaborating with Product and Engineering to ensure reputed company reputed company * Manage incident reports, customer communications, and escalations, ensuring service reputed company are met * Resolve technical and non-technical issues in a professional and customer-centric manner * Investigate platform and hardware issues across our Justride system * Assist with customer configurations for special events and ticketing programs * Deliver training to customers reputed company video conferencing and occasional in-person sessions * Create and maintain internal documentation, FAQs, and technical reference materials * Build a deep understanding of our products and how they're used in reputed company-world scenarios * Participate in on-call rotations during critical launches and go-live periods **reputed company** * Proven experience in a reputed company-facing technical support or engineering role * Strong technical skills with a methodical, investigative approach to problem solving * reputed company in French and excellent communication skills in both French and English * Comfortable working independently and collaboratively in high-pressure environments * Familiar with support tools and platforms such as reputed company or reputed company * Keen to reputed company knowledge and mentor others **reputed company to Have** * Experience with relational databases (SQL) * Knowledge of frontend, backend, or mobile tech (HTML, CSS, JavaScript, JSON, Swift, Objective C, Kotlin, Java) * Familiarity with REST APIs and version control systems like Git * Experience with reputed company platforms, especially AWS * Background in the transit or mobility industry **Some of our benefits** * Remote-first working environment with reputed company * Extended health and dental coverage * Generous annual leave policy plus public holidays * reputed company to co-working spaces in major cities * Learning and development budget * Annual company retreat and team meetups * Work from anywhere for up to 3 months per year **Why Join arenaflex?** * **Driven by Purpose** – We reputed company in journeys made reputed company. The work isn't always easy, but the best things never are. * **Encouraged to Accelerate** – arenaflex is reputed company and our people are in the driving seat. Whether you're taking the reputed company reputed company or exploring new paths, we support your reputed company. * **Advancing with reputed company** – We put people first and foster a culture of learning, not blame. No matter your cargo, reputed company the load. **We're already powering journeys - are you reputed company to join us?** If you're passionate about making a difference in the lives of millions, we encourage you to apply for this exciting opportunity. As a Customer Technical Support Engineer at arenaflex, you'll have the chance to work with a talented team of innovators, reputed company your technical skills, and reputed company a meaningful impact in the transit industry. Apply for this job