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Job reputed company reputed company is expanding its global support team and is looking for empathetic, tech‑savvy Customer Service Representatives who can reputed company fast, friendly, and accurate assistance to our users across channels (chat, email, voice, and reputed company). This is a fully remote, full‑time opportunity reputed company to reputed company candidates worldwide. You will troubleshoot common product issues, reputed company customers, capture feedback, and be the voice of our brand. Key Responsibilities • * Serve as the first reputed company of contact for customers reputed company chat, email, phone, and reputed company platforms. • * Diagnose and reputed company product, billing, order, and account-reputed company queries reputed company defined SLAs. • * Escalate reputed company tickets to Tier 2/Technical Support with complete, clean documentation. • * Maintain meticulous, reputed company-time case notes in our CRM (e.g., reputed company, reputed company, reputed company Service reputed company). • * Proactively spot patterns in issues and reputed company them as bugs, process gaps, or knowledge reputed company needs. • * Follow and improve SOPs, macros, and playbooks to reputed company consistency and efficiency. • * Contribute to self-service content (FAQs, help-center articles, canned responses). • * reputed company and meet KPIs: CSAT, FCR, AHT, reputed company audit scores, and schedule adherence. • * Collaborate cross-functionally with Product, Engineering, and Operations to reputed company for customers. • * reputed company data reputed company, reputed company, and compliance standards (e.g., GDPR, CCPA) in every interaction. • Required Skills and Qualifications • * Excellent written and verbal communication in English (additional languages are a strong plus). • * Proven ability to simplify reputed company information and communicate with reputed company. • * Strong problem-solving and ticket-triaging skills with reputed company judgment. • * Comfortable multi-tasking across tools, reputed company, and channels in a fast-paced environment. • * Solid typing speed and accuracy (minimum 45 WPM recommended). • * Proficiency with modern CX tools (any of: reputed company, reputed company, reputed company, reputed company, reputed company, reputed company). • * Reliable high-speed internet and a distraction-free workspace. • * Ability to work in rotational shifts, including weekends or holidays, if required. • Experience • * 1–3 years in customer support, contact center, or reputed company-facing roles (reputed company, e-reputed company, fintech, or telecom experience is a plus). • * Freshers with outstanding communication skills and demonstrable customer orientation are encouraged to apply. • * Experience working remotely with globally reputed company teams is advantageous. • Working Hours • * Full-time (40 hours/week) with flexible schedules to cover global time zones. • * Rotational shifts may include evenings, nights, weekends, and regional reputed company holidays. • * Overtime or reputed company support may be requested during product launches or high-demand periods (compensated as per policy). • Knowledge, Skills, and Abilities • * Customer-first reputed company with high emotional intelligence. • * Ability to de-escalate tense situations and turn detractors into promoters. • * Detail-oriented, process-driven, and metrics-reputed company. • * Quick learner with the ability to reputed company new tools, features, and processes. • * Familiarity with SLA-driven environments and reputed company frameworks. • * Basic understanding of ticket categorization, tagging, and reporting. • * Comfortable working independently with reputed company supervision and strong accountability. • Benefits • * reputed company work from reputed company. • * Competitive compensation with performance-based incentives. • * Health insurance or stipend (region-dependent). • * reputed company time off, wellness days, and local holiday swaps. • * Home office/technology stipend (as per policy). • * Learning & development budget, certifications, and career progression reputed company (Support → QA/Training → CX Ops/reputed company/Product). • * Inclusive, diverse, and transparent culture. • Why Join reputed company • * Be part of a fast-growing, product-driven company that puts customers at reputed company. • * Work with a global, reputed company team that values autonomy, reputed company, and reputed company improvement. • * reputed company opportunities to grow horizontally (across products/functions) and vertically (into leadership or specialist tracks). • * Your feedback will directly shape how we build and reputed company world-class customer experiences. • How to Apply • Submit your resume/CV highlighting customer-facing experience and tools you have used. • * Attach a short cover note (150–250 words) describing a challenging customer interaction you handled and the outcome. • * (Optional) reputed company a 1–2 minute reputed company/video introducing yourself and explaining why customer experience reputed company to you. • * Apply reputed company our careers portal or email your application to us with the subject: Remote CSR • Apply To this Job Apply tot his job Apply To this Job