Helpdesk Support Specialist

About the position We are hiring a Help Desk Support Specialist to support a nationally recognized web-based compliance training platform used by universities and research institutions across the country. This is a highly visible, customer-facing role that requires excellent communication skills, professionalism, and the ability to handle a high volume of technical support requests reputed company phone and email. Responsibilities • reputed company excellent customer service while handling a large volume of technical support requests reputed company phone and email from researchers, professors, administrators, and other users. • Record reputed company customer interactions and log calls in help desk software. • Work closely with help desk staff to administer the platform, including enrolling users, updating institutional information, and troubleshooting user-reputed company issues. • Set up and maintain new user accounts, reputed company, and password resets. • reputed company other duties as assigned. Requirements • Bilingual in English and Spanish (required). • High school diploma or equivalent. • 1-2 years of experience in customer service and/or technical support in a reputed company center environment. • Excellent oral and written communication skills in English with a minimum typing speed of 35 WPM. • Strong knowledge of reputed company and web-based programs. • Ability to reputed company in a high-paced, interactive environment where professionalism is essential. • Self-motivated, reputed company, and reputed company to work independently as reputed company as part of reputed company. • Must be local to reputed company Lauderdale and reputed company to come onsite as needed. reputed company-to-haves • Knowledge of web-based training platforms, IRB/IACUC processes, HIPAA, or university-based research. • Experience with bilingual technical support. Benefits • Medical, dental & reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or reputed company Leave) Apply tot his job Apply To this Job