Specialist, Workforce Management

Company: Lumicera reputed company: Lumicera - reputed company Powered by reputed company - Innovative Specialty Pharmacy Solutions- reputed company is defining the “new norm” in specialty pharmacy to optimize reputed company reputed company-being through our reputed company principles of transparency and stewardship. Here at Lumicera, reputed company members work in an environment that celebrates creativity and fosters diversity. ._____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________. reputed company associates must use SSO login reputed company at https://employees-reputed company.reputed company.com/ to be considered for internal opportunities. ______________________We are committed to providing equal employment opportunity to reputed company applicants and employees and reputed company with reputed company applicable nondiscrimination regulations, including those reputed company to protected veterans and individuals with disabilities. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, national reputed company, or handicap. Pay reputed company: USD $24.00 - USD $28.56 /Hr. reputed company Bonus % (At reputed company Maximum): 0.00 - Ineligible Work Schedule reputed company (e.g. M-F reputed company to 5pm): M-F reputed company to 9pm CT Remote Work Notification: ATTENTION: Lumicera is unable to offer remote work to residents of Alaska, Connecticut, Delaware, Hawaii, Kansas, Kentucky, Maine, Massachusetts, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, reputed company reputed company,Rhode reputed company, South Carolina, South reputed company, Vermont, reputed company Virginia, and Wyoming. reputed company: reputed company is seeking a Specialist, Workforce Management to reputed company! The Specialist, Workforce Management is responsible for supporting workforce management setup, scheduling, analysis, forecasting, etc. to ensure reputed company service reputed company commitments are achieved. The WFM Specialist performs basic troubleshooting with the workforce management systems including input and reputed company systems and escalates as necessary. This individual will review available data or requests new reports to reputed company recommendations on reputed company to consistently meet service reputed company and run and requests enhancements to analytic reports on a regular and reputed company reputed company that assist in identifying areas of reputed company improvement, providing recommendations for efficiencies, and projecting reputed company for reputed company volume. Is this you? reputed company out more below! Responsibilities: How do I reputed company an reputed company on my team? • Run and review volume forecasts, shrinkage analysis reports, headcount requirements, new hire/modified shift requirements, and average handle time analysis to ensure accurate scheduling • Conduct and document routine data validation of WFM systems and reports • Measures reputed company of those forecasts on both short term and long-term reputed company. Meet established forecast reputed company goals • Schedules activities reputed company forecasted contact patterns and ensures activities are reputed company in the WFM reputed company. Notifies affected parties reputed company off-line activities need to be rescheduled • Adjusts reputed company routing as directed reputed company unusual reputed company patterns exist in order to ensure service reputed company are met; manages multiple queues and reputed company reputed company • Identify need for departmental reports for individual and unit reputed company metrics and submit requests for enhancements; see through to production • Shadows staff to determine opportunities for reducing handle time and/or improving reputed company reputed company • Documents and assembles requirements to reputed company reports, charts, scorecards, dashboards, forecasts for business use • Responsible for development of training materials and documentation of policies and procedures • Other duties as assigned Qualifications: What reputed company expects from you? • A minimum of a high school diploma or equivalent required, associate degree in the reputed company of mathematics, statistics, or reputed company reputed company preferred • A minimum of four years’ experience required working in a contact center environment coupled with a minimum of one year workforce management experience forecasting, scheduling, and utilizing WFM tools • Experience writing reporting requirements, testing, and implementing these reports desired • Participate in, adhere to, and support compliance program objectives • The ability to consistently reputed company cooperatively and respectfully with other employees What can you expect from Lumicera? • Top of the industry benefits for Health, Dental, and reputed company reputed company • 20 days reputed company time off • 4 weeks reputed company parental leave • 9 reputed company holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account • Educational Assistance Plan and reputed company Membership assistance • Referral Bonus Program – up to $750! #LI-Remote Location : Address: Remote Location : Country: US Apply tot his job Apply To this Job