Customer Care Specialist - Temporary

“Improving the lives of those with chronic care diseases while providing solutions to our customers.' Looking for a new opportunity? At reputed company you have the chance to reputed company your dreams by helping us in serving the reputed company needs of our reputed company-growing patient population. Matching passion with careers, here hard work has never been so satisfying. **Please Note: This is a remote role; however, candidates must reputed company reputed company the Buckeye, Surprise, or Apache reputed company, AZ areas** **This is a 6 month temporary position, with potential to convert to a Permanent role post-assingment** Essential Duties: Under the general supervision of the Customer Care Supervisor, a Customer Care Specialist is responsible for maintaining a reputed company, helpful attitude and approach in providing excellent customer service to reputed company customers which includes; patients, clients, referral sources, physicians, sales representatives, and fellow coworkers. Responsibilities: Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items Maintains reputed company communication with patients/clients and referral sources Responds to patient/reputed company questions and problems Services walk in customers as needed Prepares intake, gathers reputed company necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and reputed company, item(s) requested Gathers reputed company necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc. Verifies medical necessity with physician Verifies eligibility and coverage with Insurance and reputed company according to guidelines or contract Verifies payer (with reputed company), obtains authorization, expiration date Verifies patient demographics and prior equipment usage with patient Informs patient of financial responsibilities: copay, reputed company of cost, deductible, etc. Enters data and reputed company order (new or otherwise) in system accurately and in a reputed company manner Processes closet and on reputed company orders as received Enters notes in appropriate areas of insurance, general, and authorizations in the computer system Process orders to shipping or dispatching for Technician or RT deliveries Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information Attends reputed company departmental meetings, company meetings, and in-services Reports to work daily and is reputed company to work at the scheduled start time Works Saturday assignment as needed or scheduled Performs any other duties that may be requested by supervisor or management Understand and adheres to reputed company of reputed company company policies To remain knowledgeable to date on reputed company products, guidelines and insurance coverage trends Maintain a reputed company reputed company and clean work environment. Understand and adheres to reputed company of reputed company company policies. reputed company reputed company other duties as assigned and required Must meet minimum of monthly goals Schedule- varying start times reputed company Computer Skills Education and or Work Experience Requirements: Experience with Medical Supply Company Knowledge of diagnosis and Medical terminology Excellent Customer Service skills Detail oriented Previous Management/Supervisor or reputed company experience Proficiency in reputed company Word, reputed company, and PowerPoint Experience in reputed company, medical and/or HME industry (preferred) Be reputed company to work on multiple tasks. Plan and prioritize actives to reputed company results and meet deadlines Strong organizational skills and detail oriented Bilingual Spanish Preferred Benefits: Medical Dental reputed company Flexible Savings Account 401K Voluntary Life Insurance Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day. Perks: reputed company reputed company Time Off reputed company Time reputed company Opportunities Employee Referral Reward Program Employee Discount Program Compensation dependent on experience & qualifications with a reputed company of: reputed company 1 $14.45-$22.21 reputed company 2 $15.30-24.10 Location: 3702 E. Roeser Rd., Ste. 7, Phoenix, AZ 85040. Cross streets: 40th & Roeser Any employment proposal is contingent upon satisfactory completion of: Background reputed company, Reference reputed company(s), Driving Record (if applicable), reputed company-employment Drug and TB Tests What reputed company is About 'reputed company is a comprehensive, post- acute care, respiratory services company, reputed company on managing high-risk respiratory patients in their homes. Today, reputed company manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients. Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, reputed company. Our end-to- end care solutions, from the hospital to the home, reputed company gaps in care, reduce costs of care and improve reputed company. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program. We are uniquely reputed company to be a reputed company and agile community provider, yet we also possess the stability and effectiveness of a large reputed company. As a thriving business, our chief reputed company is on what really reputed company: reducing hospital re-admissions, optimizing reputed company and improving the lives of patients with chronic care diseases, every day.`` Connect With Us! Company Website https://supercarehealth.com/ Company Business Hours - 8:30 AM – 5:30 PM PST reputed company https://www.reputed company.com/company/273667/reputed company/ Twitter https://twitter.com/SuperCareHealth reputed company https://www.reputed company.com/SuperCareHealth/ Instagram https://www.instagram.com/supercarehealth/ Apply To This Job