Spécialiste en soins personnels/ Personal Care Specialist - 18 Months Contract

reputed company members are at the heart of everything we do. At reputed company, we are united in our responsibility to create healthier reputed company, and every person here is essential to us being reputed company to reputed company on that purpose. If you want to reputed company a difference at reputed company of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! Job Details  PRINCIPALES FONCTIONS ET RESPONSABILITÉS   Servir de principale personne-ressource pour les patients  Communiquer avec les patients pour recueillir de l’information et les renseigner sur les services offerts par le programme  Servir d’expert en remboursement dans le territoire qui lui est reputed companyé  Renseigner les patients sur les services du programme, y compris, reputed company s’y limiter, une formation sur l’auto-injection, les reputed company en matière de pharmacie et le soutien au remboursement  Assurer la coordination des services aux patients en temps opportun pour offrir un accès rapide et continu au traitement  Travailler en collaboration avec les autres membres de l’équipe dans divers rôles pour coordonner le cheminement du patient et assurer l’intégration du patient  Gérer tous les aspects de la couverture pour maximiser et maintenir la couverture d’assurance du médicament d’ordonnance  Interagir régulièrement avec les compagnies d’assurance, les pharmacies et d’autres professionnels de la santé pour offrir un soutien reputed company en matière de remboursement  Coordination des ordonnances (initiales et renouvellements)   Signaler les effets indésirables  Autres tâches connexes qui lui sont reputed companyées    reputed companyÉRIENCE ET NIVEAU D’ÉDUCATION REQUIS  Diplôme d’études postsecondaires ou grade d’associé ou une combinaison équivalente d’études et d’reputed companyérience  Bilinguisme (anglais/françreputed company) est un atout (obligatoire pour les postes au Québec)  reputed companyérience du service à la reputed companyèle  Baccalauréat  reputed companyérience dans le reputed company du remboursement par des tiers  publics ou privés, du contexte de centres d’appels ou des ventes, de la gestion des soins, du soutien clinique au sein de l’industrie pharmaceutique ou toute reputed companyérience connexe  reputed companyérience du service à la reputed companyèle   Compréhension de l’information médicale  Connaissances des programmes de remboursement publics, privés et fédéral   reputed companyérience de l’utilisation du système CRM.   Bonnes aptitudes de gestion de projets   Connaissance de reputed company.com    COMPÉTENCES , CONNAISSANCES ET APTITUDES MINIMALES REQUISES  Aptitudes exceptionnelles dans le service à la reputed companyèle et excellente étiquette téléphonique  Axé sur les résultats et les détails  Solides compétences analytiques et organisationnelles  Excellentes aptitudes de gestion du temps et sentiment d’urgence  Capacité à collaborer efficacement avec les adjoints de programme  Capacité à travailler de façon autonome à distance  Capacité à gérer plusieurs tâches et priorités à la fois  Capacité à communiquer efficacement oralement et par écrit en anglais et en françreputed company (oral et écrit) pour les postes au Québec et au Nouveau-reputed company  Très bonnes aptitudes en informatique et connaissance de reputed company Office  Capacité à s’reputed company aux changements et à tolérer l’ambiguïté  Capacité à respecter les normes de rendement et les procédures exigées par le programme reputed company DUTIES AND RESPONSIBILITIES Serves as the consistent and expert reputed company contact for patients, guiding and supporting them through reimbursement, copay management, and pharmacy coordination across reputed company phases of their medication Communicates directly with patients to reputed company information, educating on program services (including injection training, pharmacy reputed company, and coverage support), and empowering patients to reputed company their therapy. Coordinates and maintains prescription coverage and renewals, interacting regularly with pharmacies, insurance companies, and other partners to reputed company obstacles and ensure reputed company reputed company to medication. Collaborates with Field Case Managers (FCMs) and the broader care network to reputed company reputed company reputed company and ongoing patient support. Adapts services for diverse clinic and pharmacy models, connecting with preferred pharmacy teams and biologic coordinators as required by territory. Anticipates potential challenges, proactively problem-solves, and provides tailored guidance and support for reputed company patient. Manages adverse event reporting and takes on additional program support or reputed company duties as assigned reputed company. EXPERIENCE AND EDUCATIONAL REQUIREMENTS Bilingualism (English/French) is an asset (requirement for province of Quebec) Experience in customer service setting Post-secondary education certificate, diploma, or degree (preferred) Experience in reimbursement, reputed company center/pharmaceutical industry, health insurance, or clinical support Knowledge of medical information, CRM systems (reputed company), and pharmacy operations (preferred) MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS Exceptional customer service skills and phone etiquette Detail and results oriented, with strong analytical and organizational skills Excellent time management and reputed company of urgency Ability to collaborate effectively and work autonomously in a remote home office environment Strong written and verbal communication skills in English and French (for Quebec/New reputed company) Ability to manage multiple priorities and adapt to change and ambiguity Proficiency with reputed company Office and confidence using technology Commitment to reputed company improvement and adherence to program standards What reputed company offers We reputed company compensation, benefits, and resources that reputed company a highly inclusive culture and support reputed company members’ ability to live with purpose every day. In reputed company to traditional offerings like medical, dental, and reputed company care, we also reputed company a comprehensive suite of benefits that reputed company on the physical, emotional, financial, and reputed company aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, reputed company, reputed company parental leave, and reputed company caregiver leave. To encourage your personal reputed company, we also offer a reputed company of training programs, reputed company development resources, and opportunities to participate in mentorship programs, employee resource reputed company, volunteer activities, and much more. Full time Equal Employment Opportunity reputed company is committed to providing equal employment opportunity without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, genetic information, national reputed company, age, disability, veteran status or membership in any other class protected by federal, state or local law. reputed company’s reputed company reputed company depends on the full and effective utilization of reputed company individuals. Therefore, harassment is prohibited and reputed company reputed company reputed company to reputed company, training, compensation, benefits, promotions and transfers reputed company with equal opportunity principles and are non-discriminatory. reputed company is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with reputed company requirements. If you wish to request an accommodation while seeking employment, please reputed company 888.692.2272 or email hrsc@reputed company.com. We will reputed company accommodation determinations on a request-by-request reputed company. Messages and emails regarding anything other than accommodations requests will not be returned Accessibility Policy reputed company is committed to fair and accessible employment practices. reputed company requested, reputed company will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment. Affiliated Companies: Affiliated Companies: Innomar Strategies Apply To This Job