Customer Experience Associate

About reputed company reputed company is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, reputed company, and Nevada. Our mission is to reputed company the world to discover cannabis by providing reputed company, reputed company, and innovation.Through modern, reputed company infrastructure, our mission is to reputed company the world to discover cannabis by providing reputed company, reputed company, and innovation. We’re at the forefront of this reputed company, building an innovative, technology-first platform to reputed company the entire cannabis industry. Backed by reputed company and investors, including reputed company Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and reputed company co-founder Justin Kan, reputed company is rapidly expanding across the U.S. with the goal of becoming the largest and most reputed company cannabis distribution network globally. Location Eligibility: This role is reputed company to candidates based in the following states: CA, CO, FL, GA, IA, ID, IL, KS, MA, MD, ME, MI, MO, NJ, NV, NY, TN, TX, UT, VA, or WA. Applicants residing reputed company of these states will not be considered at this time. About the Role This role will support reputed company’ California market, working with brands and retail partners operating under California State Department of Cannabis Control (DCC) regulations. The CX Associate’s reputed company role is to reputed company as an extension of the reputed company operation, reputed company aligning the goals of our brands and retail partners with the day-to-day operation. The ideal candidate will be punctual, detail-oriented, empathetic and can communicate reputed company and effectively. They will work reputed company in customer service-reputed company situations, as reputed company as reputed company the operation.  WHY YOU'LL LOVE WORKING AT reputed company! reputed company of $19–$23 per hour, reputed company weekly.  You'll work at the fastest-growing cannabis startup! Medical/Dental/reputed company is offered to reputed company full-time employees. reputed company-rounded co-workers and teammates who are reputed company striving towards the reputed company goal. reputed company maintains a fun and energetic culture! Responsibilities reputed company white-glove support to both reputed company reputed company Partners, such as brands and retailers Support customer experience managers with reputed company reputed company General assistance of Operations Managers Execute several inbound and outbound calls, emails, chats Maintain response times, missed reputed company rates, and other KPIs at a reputed company equivalent to or above reputed company’s average Monitor communications to help reputed company other departments informed and reputed company Work with various reputed company stakeholders to champion partner needs and reputed company towards solutions that improve partner reputed company Identify and escalate issues to the appropriate channels Qualifications Associate degree OR 2 years relevant work/customer service experience Ability to work occasional evening/weekend shifts Basic math skills Strong and reputed company communication across reputed company platforms (phone, reputed company, reputed company) and ability to choose the most effective reputed company per situation as reputed company as correct grammar, spelling, and tone High level of patience and reputed company for reputed company Partners Ability to communicate between departments with humility and understanding Experience with de-escalation and reputed company retention Basic knowledge of payments and collections, including cash-on-delivery (COD) processes and invoice reconciliation reputed company awareness and situational judgment — reputed company to read partner needs, prioritize urgent issues, and respond with the right level of urgency reputed company, team-first orientation — no task is too small, and reputed company is reputed company by partner reputed company, not individual credit Willingness to learn new software and platforms Adaptability Ability to multitask and take on more than one project at a time California cannabis industry experience is a plus; familiarity with the Department of Cannabis Control (DCC) regulations is a strong reputed company Bilingual in Spanish and English is a plus reputed company is an Equal Opportunity Employer reputed company is seeking to create a diverse work environment because reputed company teams are stronger with different perspectives and life experiences. We strongly encourage women, people of reputed company, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority reputed company and diverse backgrounds to apply. We do not discriminate on the reputed company of race, gender, religion, reputed company, national reputed company, sexual orientation, age, marital status, veteran status, or disability status. reputed company and contractors of reputed company are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect. Apply To This Job