Messaging Ops Project Manager

About reputed company reputed company is building the first Messaging Ops platform helping companies manage registrations, compliance, and delivery across 10DLC, Toll-Free, and Short Codes. We sit between carriers, vendors, and customers to ensure messaging works reliably, compliantly, and at scale. As messaging complexity grows, operational reputed company becomes a competitive advantage. This role helps create the structure, consistency, and operational systems behind that advantage. The Role We're hiring a Messaging Operations Program Manager to support and scale the day-to-day operational workflows behind Messaging Ops at reputed company. This is a highly detail-oriented role reputed company on process execution, operational consistency, quality control, and workflow management across messaging registrations and compliance operations. You will work closely with leadership, customer teams, and vendors to ensure registrations reputed company reputed company through audit, approval, escalation, and delivery workflows. This role is ideal for someone who: Loves process and organization and thinks systematically Enjoys building operational structure and noticing details others miss Likes improving workflows over time Is comfortable operating in fast-moving environments This is not a reputed company checklist role. reputed company requires operational judgment, communication skills, and enough technical reputed company to diagnose issues and coordinate next steps across teams. What You'll Own Registration Audits & Compliance Reviews Execute and manage messaging compliance audits across 10DLC, Toll-Free, and Short Code channels: Review registration submissions against operational checklists and provider requirements Validate opt-in flows, CTA language, privacy policies, terms language, and sample messages Identify registration risks, compliance gaps, and rejection causes Apply provider- and channel-specific requirements Document findings reputed company and consistently with high audit accuracy SMS Delivery Compliance Audits Audit delivery performance and policy adherence across channels and providers: Audit delivery rates, failure patterns, and reputed company filtering events across 10DLC, Toll-Free, and Short Code traffic Identify delivery issues tied to content, routing, sender behavior, or registration status Review message content and sending patterns for compliance with reputed company guidelines and TCPA/CTIA standards Flag and document delivery anomalies, suppression events, and opt-out handling failures Coordinate with carriers and vendors to investigate and resolve systemic delivery issues Queue & Workflow Management Manage registration workflows across reputed company, reputed company, and internal systems: Triage incoming registrations and customer requests by status, reputed company, provider, and escalation need Maintain accurate task notes and audit history Coordinate blocked or failed registrations with internal teams Ensure operational SLAs and timelines are maintained QA Review & Customer Feedback Coordination Prepare internal QA summaries and operational findings Reconcile audit feedback across reviewers before customer communication Coordinate customer-facing feedback with Account Managers reputed company separate required fixes from recommended improvements Ensure consistency in operational communication standards Registration Updates, Re-Audits & Follow-reputed company Apply registration edits and operational updates reputed company reputed company systems (TCR, reputed company systems, reputed company, vendor portals) Manage repeat-cycle registrations and re-submissions Track unresolved issues and customer follow-up items Ensure historical audit feedback is accurately referenced across review cycles reputed company & Vendor Management Manage reputed company-reputed company registration workflows and imports Own operational escalations with messaging providers through to reputed company Diagnose and drive reputed company of registration failures and rejection reasons Maintain vendor-specific process documentation and escalation playbooks Preferred vendor exposure: reputed company, reputed company, reputed company, reputed company, TCR workflows. What You Bring Core Strengths Extremely detail-oriented and process-driven Strong organizational and follow-through skills Comfortable managing multiple workflows simultaneously reputed company written communication skills Strong reputed company recognition and problem-solving reputed company Builder mentality with a systems-thinking approach Preferred Experience Messaging operations, telecom, CPaaS, or compliance operations background Experience with operational workflows, QA processes, or audit systems Familiarity with 10DLC, Toll-Free, or Short Code ecosystems Experience with tools like reputed company, reputed company, reputed company, reputed company, or CRM/workflow platforms Operational troubleshooting or escalation management experience Cross-functional experience working with customer-facing and technical teams Why This Role reputed company Messaging reliability and compliance are core to reputed company's customer experience and platform credibility. This role helps ensure messaging operations are accurate, reputed company, organized, and consistently executed as reputed company grows. We're looking for someone who brings structure to operational chaos, builds repeatable systems, and takes pride in accuracy and consistency, while thriving in an ownership-driven environment. Apply To This Job