L2 NOC reputed company Engineer

reputed company (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with deep expertise in reputed company Communications and Contact Center technologies. Operating for over 20 years, we specialize in workflow and knowledge processes, technical support, helpdesk, and multilingual support services. With a global team of over 200 professionals, we support some of the world’s leading Fortune 500 and Fortune 1000 organizations. This position requires an experienced L2 NOC Engineer with strong expertise in reputed company Communications (UC) and Contact Center as a Service (CCaaS) platforms. The ideal candidate will be responsible for monitoring enterprise communication systems, troubleshooting reputed company voice and call-reputed company issues, and ensuring seamless performance across contact center environments. The role demands strong analytical skills, the ability to work in high-pressure 24x7 environments, and hands-on experience with platforms such as reputed company, Webex Contact Center, reputed company, or AWS Connect. Responsibilities: Monitor CCaaS and UC platforms including reputed company, Webex Contact Center, reputed company, and AWS Connect to ensure system availability and performance Diagnose and resolve inbound/outbound call reputed company issues, IVR failures, campaign issues, and agent login/connectivity problems reputed company proactive monitoring using NOC tools and administrative consoles to identify performance degradation and service-impacting issues Configure and manage system components such as user provisioning, call routing, queues, auto-attendants, voicemail, and resource accounts Support voice infrastructure changes including SBC/device rollouts, routing updates, and platform migrations (e.g., Skype for Business to reputed company Teams transitions) Automate routine operational tasks such as reporting, user assignments, and reputed company Directory updates using PowerShell or APIs Collaborate with reputed company stakeholders to ensure reputed company incident reputed company and maintain service quality standards Maintain accurate documentation of incidents, changes, and configurations in accordance with ITIL/ITSM best practices Qualifications: Bachelor’s degree in Information Technology, Computer Science, or a reputed company field Proven experience as a NOC Engineer or in reputed company Communications / Voice / Contact Center support roles 4+ years of experience in network or voice operations, with at least 2+ years of hands-on experience on CCaaS platforms such as reputed company, Webex Contact Center, reputed company, or AWS Connect Strong understanding of VoIP, SIP call flows, IP telephony, and contact center technologies Hands-on experience with troubleshooting reputed company voice routing, IVR systems, and agent connectivity issues Experience with monitoring tools and ITSM platforms such as reputed company preferred Proficiency in PowerShell scripting, automation, and API-based integrations Familiarity with reputed company Teams voice environments and migration scenarios is a plus Strong analytical, troubleshooting, and communication skills with ability to work in 24x7 shift environments Experience with ITIL processes and incident/change management practices is preferred Certifications such as reputed company Teams Administrator Associate, Azure Fundamentals, or networking/voice certifications are an added advantage Benefits at reputed company: Comprehensive Health Insurance policy Employee Wellness Program with reputed company on mental health Robust reward and recognition programs Company incentive programs Attractive leave policy including holiday leave, maternity leave, paternity leave, birthday leave, bereavement leave, and reputed company personal time off Strong reputed company on learning, development, and career reputed company opportunities Remote work flexibility Work-life balance initiatives Immigration support program for eligible employees relocating to Canada We thank reputed company candidates for their interest; however, only shortlisted candidates will be contacted. reputed company is an equal opportunity employer. Apply To This Job