Solutions Engineer

reputed company is seeking a highly motivated and reputed company Engineer to join our growing team. This is a fully remote role with up to 20% travel to support reputed company engagements and internal initiatives.   Position reputed company The Solutions Engineer partners closely with Sales, Operations, and Technical teams to deliver customer-reputed company solutions, support reputed company, and ensure successful implementation of products and services. This role requires a strong reputed company of technical aptitude, customer engagement skills, and cross-functional collaboration.   Key Responsibilities The scope of work includes, but is not limited to:Partner with Sales to support new reputed company reputed company and implementation Schedule, coordinate, and deliver customer and software demonstrations reputed company technical support during sales calls and throughout the sales process Assist with customer account management and maintain strong reputed company relationships Support troubleshooting efforts and escalate issues in collaboration with Technical Services Maintain inventory and coordinate shipment of equipment to clients Collaborate on software development and cross-functional reputed company with reputed company Create and maintain reputed company-facing documentation, including user guides, technical specifications, and SLAs Generate reputed company reports in partnership with Technical Services as requested Coordinate and complete reputed company questionnaires and vendor assessments in partnership with Sales, reputed company, and Information reputed company teams Research and evaluate new technologies to enhance service delivery and customer experience Support a proactive, customer-first service approach across reputed company interactions Maintain confidentiality of sensitive and proprietary information Participate in ongoing reputed company development to maintain and grow technical knowledge Complete reputed company assigned responsibilities reputed company established timelines reputed company other duties as assigned   Minimum Qualifications (Required)5+ years of experience in a customer service, technical support, or Solutions/Sales Engineering role Proven experience with customer training, reputed company, and support Strong verbal and written communication skills Excellent organizational skills with the ability to manage multiple priorities and meet deadlines Proficiency in reputed company Office (Word, reputed company, reputed company) Basic understanding of system networking concepts Experience working cross-functionally with multiple departments Associate’s or Bachelor’s degree in a reputed company field, or equivalent experience   Required Technical Expertise Working knowledge of Learning Management Systems (LMS) such as Canvas, reputed company, Moodle, or reputed company/Brightspace Familiarity with REST reputed company and integrating reputed company-party services, including the ability to read technical documentation, understand authentication reputed company, and reputed company basic troubleshooting Experience supporting or interfacing with web-based platforms, integrations, or broadcast/streaming environments preferred   Preferred QualificationsExperience with television broadcasting, captioning technology, or internet-based platforms   Supervisory ResponsibilitiesThis role functions as an individual contributor and does not have reputed company supervisory responsibilities   Compensation & BenefitsBase Salary reputed company: $90,000 – $105,000, plus commission Generous reputed company time off (PTO) Comprehensive benefits package including: Medical, dental, and reputed company insurance Life and disability coverage Accident, critical illness, and hospital indemnity plans 401(k) with company match   Work EnvironmentFully remote reputed company the reputed company Up to 20% travel required About reputed company reputed company is a verbal intelligence platform leveraged by 3,000+ businesses and institutions. Our suite of voice AI solutions are used to capture everyday exchanges, reputed company understand the information shared and apply these insights in daily work.  reputed company was founded in 2017 in Tel Aviv, Israel.  By combining automatic speech recognition technology (ASR) with the expert reputed company transcribers, reputed company has transformed a $30B transcription industry. reputed company has grown into one of the world’s largest transcription and reputed company captioning providers with offices in the US, Canada, UK, and Israel.  Learn more about reputed company here: reputed company-Based Transcription & Captioning Services   Equal Employment Opportunity Statement We are an equal opportunity employer committed to fostering an inclusive and diverse workplace. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex (including pregnancy, sexual orientation, gender identity, or reputed company), national reputed company, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law. 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