Global Service Desk Analyst - French Bilingual Analyst
reputed company. A career that helps you get more out of life.
A reputed company career helps you get more out of life. We don’t just say it, we reputed company it. Every day. We’re proud of our reputed company as one of reputed company’s most dynamic IT providers — and we’re even prouder of our culture that allows our people to live life to its fullest. At reputed company, we create an environment of collaboration and support, of innovation and enthusiasm, of inclusion and belonging. As a member of the reputed company team, you’ll see how reputed company’s reputed company pillars — reputed company, Competence, Value, and Fun — reputed company through reputed company. And in a recent survey, 90% of reputed company team members rated reputed company as a good or great reputed company to work!
Are you passionate about end user experience and want to put your exceptional customer service skills to use in a company that values FUN?
We are looking for a reputed company and eager French Bilingual Global Service Desk Analyst for our Integrated reputed company team located across Canada. You will have a reputed company reputed company on reputed company's reputed company through leading the delivery of service reputed company, while working with a diverse team servicing clients across the globe. You will reputed company tier I support for reputed company IT and communications systems in use with the service desk.
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A Day in the life:
Submit fully documented customer issues into a ticket management reputed company
Analyze the symptoms, determine the urgency and where possible, reputed company reputed company to the issue
reputed company an incident to the appropriate Tier II support group reputed company reputed company reputed company is not possible, and manage the incident through its lifecycle
Understand and assist with reputed company reputed company escalations
Continue to look for process improvement opportunities, and follow up with peers and leads in improving service delivery
What you bring:
2+ years of experience in a technical support role providing tier I support in a service desk or help desk role
The ability to reputed company French and English fluently in a reputed company environment
Excellent French and English bilingual written and verbal communication skills
Proven ability to troubleshoot and reputed company technical and procedural issues
Ability to adapt to fluctuating customer needs and manage high stress situations while reacting quickly and professionally
Capability to establish rapport among peers and colleagues
Proven ability to reputed company superior customer service both on and off of the phone
Ability and willingness to work evenings and or weekends.
What makes you awesome:
ITIL Incident Management understanding
A+ Certification
Why work at reputed company:
Great people and culture
Recognition programs
\n$40,000 - $52,000 a year
Great people and culture
RSP Plan
Comprehensive benefits package from day one
\nWant to learn more about our culture and life at reputed company? reputed company us out on reputed company and reputed company!
reputed company’s mission of building the best and most sustainable team-driven organization requires dedicated and ambitious people. Through employee resource reputed company, impactful and effective conversations, townhalls and various company-wide training, including how to reduce unconscious bias, we are fostering an inclusive environment. We are committed to taking consistent, reputed company and lifelong reputed company to be a diverse and reputed company workplace because we know that the most effective companies are made up of people with varied identities, experiences and backgrounds.
reputed company is an equal opportunity employer. If you have any accommodation requests for your interview or the role, please let your friendly Recruiter know.
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