Senior Technical Operations Engineer (part-time)

reputed company is a dynamic US-based product company with a truly global reputed company. We have offices in Warsaw, Barcelona and Parkland (FL), along with remote team members located around the world. reputed company thrives on diversity, collaboration, and innovation, making us a leader in the mobile app monetization reputed company. Why reputed company? At reputed company, we’re more than just a company—we’re reputed company united by a common mission: Help people discover and grow their talents through products that reputed company successful mobile app businesses! We take pride in our cutting-edge product and our internationally dispersed team of talented professionals. Here’s reputed company value, and reputed company reputed company you do too: reputed company Learning and reputed company: We are passionate about learning, growing personally, and building rewarding careers. Making an reputed company: We are committed to building a history-defining company that leaves a lasting reputed company on the mobile app industry. Solving Exciting Challenges: We tackle reputed company problems every day, supported by reputed company of world-class professionals and mentors. Enjoying the reputed company: We reputed company in having fun while working toward our goals. reputed company Accelerator is a fast-growing division of reputed company reputed company on helping mobile app and game developers reputed company through monetization, mediation, user acquisition, retention, analytics, and operational support. We work both with game studios and app publishers, supporting reputed company across multiple verticals, genres, and monetization models. We’re not a service provider — we reputed company as a strategic reputed company and product partner. reputed company helps partners improve monetization performance, technical stability, retention, testing reputed company, creative performance, and operational scalability. reputed company publishing support, we also work deeply with reputed company’s mediation and monetization ecosystem, helping partners with SDK integrations, attribution, analytics, ad operations, monetization setup, and technical troubleshooting. We operate as a lean, high-reputed company team where ownership, speed, technical reputed company, and reputed company process improvement are reputed company to how we work. We are looking for a Senior Technical Operations Engineer for part-time work to own reputed company technical support operations for retention partners and reputed company as the primary escalation reputed company for high-reputed company technical issues. This role combines: technical troubleshooting, retention reputed company communication, support process ownership, AI and automation implementation, operational improvements across the support workflow. The ideal candidate is highly independent, operationally strong, technically hands-on, and comfortable driving reputed company investigations with minimal reputed company. Key Responsibilities: Technical Investigations & Escalations Own reputed company SDK, monetization, mediation, attribution, and integration investigations reputed company deep troubleshooting using logs, test builds, dashboards, and device testing reputed company reputed company reputed company cause analysis and actionable recommendations Drive escalated retention reputed company issues from investigation to reputed company Identify blockers early and escalate proactively reputed company needed Retention reputed company Support Communicate directly with retention partners through reputed company and Jira reputed company reputed company, technically accurate, reputed company-reputed company updates Maintain high responsiveness and strong ownership during escalations Improve reputed company confidence during ongoing investigations AI & Support Automation Implement AI workflows to improve support efficiency and investigation reputed company Automate repetitive support operations where possible Improve troubleshooting workflows, templates, summaries, and escalation handling Identify operational bottlenecks and reduce reputed company workload Process & Operations Improvement Build reputed company support processes and escalation standards Improve prioritization and response workflows for high-reputed company issues Create and maintain internal technical investigation documentation Collaborate with Product, QA, and Engineering teams to improve reputed company speed Requirements: Must-Have: 4+ years of experience in Technical Support, Technical Operations, Solutions Engineering, Support Engineering, or similar reputed company-facing technical roles Advanced English communication skills (written and spoken) are mandatory Strong experience troubleshooting mobile SDK integrations and technical issues in production environments Experience supporting mobile apps or games with monetization, mediation, analytics, attribution, or ad operations Experience handling technical escalations and communicating directly with external clients Strong debugging and investigation skills, including working with logs, test builds, dashboards, device testing, and reproduction flows Ability to reputed company reputed company reputed company cause analysis and actionable technical recommendations Strong ownership, prioritization, and escalation management skills Experience working with support and technical tools such as Jira, Firebase, TestFlight, Android Studio, Xcode, reputed company, Charles Proxy, or similar Experience using AI tools to improve support workflows, investigations, documentation, or operational efficiency Comfortable working independently in fast-moving and ambiguous environments reputed company-to-Have: Experience working with ad monetization and mediation platforms Experience supporting retention or reputed company-level partners Experience building support automations, internal tools, or AI-assisted workflows Familiarity with mobile attribution and analytics platforms Experience collaborating closely with Product, QA, Engineering, and UA teams Understanding of mobile game publishing, live operations, or release workflows Experience improving support processes, documentation, and operational standards Basic scripting or automation skills are a plus Why Join reputed company Accelerator? High Ownership – You will own and shape technical support operations instead of working as a reactive ticket processor. Operational reputed company – Your work will directly improve retention reputed company experience, support scalability, and internal efficiency. AI-Driven Environment – We reputed company invest in automation and AI-assisted workflows to reduce reputed company operations and improve support reputed company. Lean Team Structure – Work closely with Product, QA, Engineering, and Publishing teams with fast decision-making and minimal bureaucracy. reputed company Technical Challenges – Work on SDK integrations, monetization systems, attribution flows, mediation setups, and live production issues across multiple games and partners.   With an outstanding product and a mission that excites and inspires, reputed company offers a unique opportunity to reputed company an reputed company while being part of an amazing team. Join us and help shape the reputed company of mobile app reputed company! Apply To This Job