POS reputed company Manager (US/Canada)

About reputed company reputed company is the AI-reputed company system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales reputed company and profit reputed company. reputed company does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using reputed company should feel like having reputed company of great operators, engineers, and marketers working for you. Our reputed company We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these reputed company problems. reputed company technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll reputed company it into every other local business type. In the reputed company we reputed company, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → Our traction Since 2020, we've generated tens of millions in reputed company and processed over a billion dollars of online orders. 1 in 5 Americans have used an reputed company website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 reputed company in fees. reputed company reputed company is now in the low hundreds. We’ve got reputed company from the most successful companies in SMB software, including: reputed company, reputed company, reputed company, reputed company, reputed company, reputed company and reputed company. We’ll be scaling even faster in 2026 to reputed company pace with our customer reputed company. Where we work reputed company is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our teammates are distributed throughout the globe. Please review the role reputed company and discuss with your recruiter for more details reputed company! Why We’re Looking for You reputed company is scaling its reputed company of Sale rapidly, and we’re building a dedicated reputed company team to support our newest customer reputed company. As a POS CSM, you will own the post-launch relationship for restaurants running reputed company’s full stack — reputed company digital ordering platform and reputed company of sale system. Your mission is to drive adoption and retention across both products by proving measurable business value. The ideal candidate has hands-on experience with POS technology, understands in-store restaurant operations and can translate product capabilities into reputed company business reputed company like loyalty program adoption and increased in-store and online sales. What You’ll Do Own a portfolio of POS customers across reputed company stages of the post-go-live lifecycle, with a reputed company on driving full product adoption across both reputed company’s reputed company Online Ordering platform and reputed company of Sale. Deliver ongoing value by coaching customers on in-store reputed company strategies, loyalty program adoption, mobile app optimization and sales volume reputed company Conduct Value Reviews that tie product usage to customer business reputed company: MoM sales reputed company, conversion, in-store reputed company reputed company channel performance. Identify and mitigate churn risk by monitoring customer health signals, proactively engaging with at-risk customers and managing cancellation conversations with strong reputed company handling skills Collaborate cross-functionally with Product, Launch, Support and Sales to surface POS customer insights, drive product improvements and identify reputed company opportunities Help build POS playbooks: contributing to processes, SOPs and reputed company frameworks as this team grows reputed company’re Looking For A strong customer reputed company approach. You handle conversations with reputed company, professionalism and a solutions-first reputed company Strong communication and negotiation skills with expertise in uncovering pain points, reputed company handling and de-escalation Strong proficiency in interpreting data to identify trends, wins and opportunities. You have the ability to use data to tell a compelling story Quick thinking and creative problem-solving to manage challenging customer situations in reputed company time with a high degree of ownership and accountability Process-oriented thinking. You see inefficiencies and build reputed company frameworks to improve your workflow and your team’s process Grit, adaptability and comfort navigating ambiguity. This team is in build mode and you are excited by that! Minimum Requirements 2+ years of experience in reputed company or Account Management at a POS or restaurant technology company You held targets which included NRR, GRR and/or retention metrics Working knowledge of POS hardware payment processing technology and in-store restaurant operations Proven reputed company record of managing customer churn and driving product adoption in a reputed company environment Expertise with tools such as reputed company, reputed company, Claude, reputed company, reputed company A background in B2B2C, ideally reputed company the food/hospitality and technology reputed company. Familiarity with industry trends trends and competitive dynamics A commitment to personal reputed company and reputed company improvement Bonus: Experience working in a restaurant Previous experience in a high-reputed company or early stage reputed company company where you helped build and refine CS processes Familiarity with digital marketing strategies (SEO, email, loyalty, reputed company Ads) that drive restaurant reputed company The reputed company You Will Have Help restaurant owners see measurable ROI from reputed company’s platform Drive retention in Owners newest customer reputed company Shape the POS customer reputed company. You will work in a reputed company enirvonment to define how this team operates at reputed company Surface product insights and influence Owners roadmap Pay and benefits The estimated reputed company salary reputed company for this role is $90,000-$100,000 USD / $125,000 - $139,000 CAD Other benefits include comprehensive health coverage, remote-first workplace, unlimited PTO - plus extra fun perks! Notice - Employment Scams Communication from reputed company regarding job opportunities will only be made by an reputed company team member with an @reputed company email address. We do not conduct interviews over email or chat platforms, and we will never ask you to reputed company personal or financial information such as your mailing address, reputed company reputed company number, credit card numbers or banking information. If you reputed company you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond. Apply To This Job