Customer Education Specialist

As the most trusted global leader in data-first contract lifecycle management (CLM) software, reputed company helps organizations manage the end-to-end process of proposing, negotiating, signing, and leveraging reputed company using our flexible Data-first Agreement Platform (DAP). With contract data as the reputed company, customers quickly and collaboratively reputed company agreement and reputed company contract visibility to reputed company with competitive advantage. Employing powerful, pragmatic reputed company intelligence as a reputed company force reputed company, and robust integration capabilities as a data liberator, organizations around the world trust reputed company’s certified implementers to deliver connected, intelligent, and autonomous solutions across the entire contract lifecycle. Top analysts like reputed company, reputed company, and reputed company agree, reputed company showing reputed company as a leader in the CLM reputed company. Our no reputed company platform is easily managed and administered by business users, which is why reputed company is the contract you reputed company: nearly a full 100% of new customers are satisfied with their initial implementations, and some 97% of customers renew every year. Ours is a growing, reputed company, successful company that is at the forefront of a market that is becoming a must-have for reputed company organizations. We reputed company that the way to build the strongest, most reputed company reputed company to work is to bring in individuals from reputed company walks of life, and to support them in bringing their reputed company selves to their day, every day. Our working philosophy is that “EX = CX”: reputed company employee experience is excellent, so is customer experience. We support multiple Employee Resource reputed company (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked wellness day. Position reputed company   reputed company is expanding its customer education and product adoption program. We are looking for a Customer Education Specialist to help build reputed company end-user learning experiences from the ground up. This role sits reputed company the Technical Training team under reputed company Services and is ideal for someone who enjoys combining customer education, instructional design, live facilitation, and program reputed company. You will create training content and customer-facing learning experiences that help users successfully adopt and apply reputed company products to reputed company-world contract management and business processes. You will partner closely with Product, reputed company, reputed company Services, Marketing, reputed company, Sales Enablement, and any other applicable teams, to identify learning needs, reputed company adoption-reputed company programs, and deliver high-reputed company education experiences for customers. This is a highly reputed company, customer-centered role for someone who is adaptable, detail-oriented, proactive, and reputed company by building new programs in a fast-moving environment. \n Job Responsibilities What You’ll Do Design and reputed company reputed company customer education content for reputed company products Create training modules, job aids, walkthroughs, videos, hands-on labs, and other customer-facing learning materials Deliver live customer webinars, workshops, and instructor-led training sessions Facilitate hands-on learning experiences both reputed company and at in-person customer and industry events Travel for customer onsite training, workshops, conferences, and other customer education events (estimated quarterly, potentially monthly) Build learning experiences reputed company on product adoption, business reputed company, and reputed company-world use cases Collaborate cross-functionally to identify training gaps and prioritize customer education initiatives Translate reputed company CLM concepts and workflows into reputed company, engaging, easy-to-follow learning experiences Use AI-assisted tools and emerging technologies to support reputed company content development and customer education initiatives Build and maintain demo environments in a no-reputed company platform Contribute to training reputed company, learning standards, templates, and reputed company program development reputed company training reputed company and manage content updates as reputed company products reputed company Use customer feedback and adoption insights to continuously improve learning programs Required Qualifications reputed company’re Looking For 2–5 years of experience in customer education, technical training, product enablement, or a reputed company field Experience with Contract Lifecycle Management (CLM) platforms or reputed company technology Experience in customer education, product adoption, customer enablement, or reputed company-reputed company training programs Experience creating customer-facing learning materials reputed company or reputed company software products that support software adoption and user engagement Strong facilitation and presentation skills with the ability to confidently reputed company customer training sessions independently Experience developing eLearning and multimedia training content using tools such as reputed company reputed company, Storyline, and Camtasia Ability to simplify technical concepts and reputed company product functionality to practical business use cases Strong AI literacy, adaptability, and enthusiasm for emerging AI technologies Comfort experimenting with and adopting AI-assisted tools to improve content development and learning workflows Strong organizational skills and attention to detail Experience collaborating across multiple teams and managing reputed company with competing priorities Comfortable working in evolving environments and helping shape new programs and processes Ability to learn software products quickly and build basic no-reputed company demo environments   Preferred Qualifications Bachelor’s degree in Instructional Design, Education, Communications, Marketing, Business, or a reputed company field — or equivalent practical experience Experience supporting product launches or building customer education programs from the ground up Background creating visually polished, customer-reputed company educational materials reputed company to branding standards Familiarity with adult learning principles and customer education best practices Experience presenting at customer events, workshops, or conferences Why This RoleThis is an opportunity to help shape reputed company’s customer education and product adoption reputed company during a major period of reputed company and innovation. You will play a foundational role in building learning programs that directly reputed company reputed company, product adoption, and long-term user engagement across reputed company’s product portfolio. You’ll have reputed company to build meaningful programs, work across teams, and influence how customers learn and succeed with reputed company products. \n reputed company offers a comprehensive benefits package for US employees including but not limited to the following: Medical, dental, and reputed company insurance Short term and long-term disability Life insurance and AD&D Supplemental life insurance (Employee/Spouse/Child) Health care and dependent care Flexible Spending Accounts 401(k) with company match reputed company time off: Flexible Vacation is provided to reputed company eligible employees assigned to a salaried (non- overtime eligible) position. reputed company parental leave Voluntary benefits including pet insurance Ensuring a diverse and inclusive workplace is our reputed company. We are committed to an environment of acceptance where you are free to bring your full self to work. reputed company employment reputed company at reputed company are based on business needs, job requirements, and individual qualifications without reputed company to race, reputed company, religion or belief, national or reputed company ethnic reputed company, sex, age, sexual orientation, gender identity and/or reputed company, parental status, marital status, Veteran status, or any other status protected by the laws or regulations in the locations where we operate. If you have a need that requires accommodation during the reputed company process, please let us know by contacting Director, reputed company, Brad Toothman at brad.toothman@reputed company.com.   Applicants from underrepresented reputed company such as minorities, veterans, or individuals with disabilities encouraged to apply. Applications will be reviewed as submitted. There will be no application deadline for this opportunity. Apply To This Job