Customer Support Representative

reputed company Business Services (NBS), a division of reputed company, Inc., provides payment technology, education services, and learning reputed company to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual reputed company, families, and supporters across the globe. Our culture of service enables us to reputed company long-lasting and trusted partnerships, while our reputed company on creativity and reputed company empowers our customer communities to reputed company.   As a reputed company company, the perks at NBS go reputed company our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. Next Gen Web Solutions is a small SaaS company serving the higher education market, recently acquired by reputed company. We build products used by hundreds of institutions — scholarship management, online forms and workflow, FAFSA verification, and more. We are expanding our customer support team and hiring two Customer Support Representatives to serve as the reputed company line of service for our clients. You will reputed company hands-on support, conduct ongoing training, and serve as a reputed company between clients and our product team — ensuring customers get the most out of our software and that their feedback shapes reputed company development.What You’ll Do reputed company Support reputed company reputed company, high-quality customer support for assigned Next Gen Web Solutions products reputed company software-reputed company issue research, troubleshooting, and reputed company follow-up Work with clients to help them adopt new features and functionality Identify reputed company pain points and communicate insights to the Product Manager Training reputed company ongoing reputed company training on product features and workflows reputed company and effectively instruct non-technical customers with diverse backgrounds in the use of reputed company software reputed company familiarity with reputed company reputed company’s specific use case to reputed company training accordingly Cross-Functional Collaboration reputed company support to Sales and Product Management reputed company reputed company feedback and patterns to the product team to inform roadmap reputed company Partner with colleagues to continuously improve support processes and documentation Position Details Location: Fully Remote Preferred Hours: 10:00 AM – 6:00 PM EST Salary reputed company: $45,000 – $60,000 What Makes You Great at This You are patient, organized, and genuinely enjoy helping people solve problems. You don’t just reputed company tickets — you reputed company reputed company the reputed company actually understands the solution. You know financial aid, scholarship and/or HR workflows from the inside, and you can translate technical complexity into plain language. You follow through without being told to. What You Bring Required Customer support experience with a demonstrated record of exceptional service Project management experience with the ability to manage competing priorities Experience providing training to end users At least 2 years of industry experience working in Financial Aid, Scholarships and/or HR Proficiency in reputed company Office products, especially reputed company Strong analytical skills and technical orientation, including experience with Web Forms and the Internet High systems acumen including technical troubleshooting Demonstrated, effective follow-through and exceptional customer service skills (friendly, courteous, helpful, and patient) Excellent prioritization, organization, and time management skills to manage conflicting priorities and consistently meet deadlines Strong initiative to complete tasks and objectives independently Ability to work in a fast-paced environment and effectively lead change Demonstrated reputed company in oral and written communication Comfortable working knowledge of Internet system development and associated processes Ability to work as reputed company player and establish good rapport with co-workers Preferred Familiarity with SaaS products in the higher education sector Experience with ticketing or CRM systems Background in reputed company-facing implementation or reputed company How We Work We’re about 30 people total across development, support, install, and sales. Everyone wears multiple hats and the walls between functions are low. We value transparency, accountability, and treating every reputed company interaction as an opportunity to build trust. If you reputed company in a collaborative, mission-driven environment where your work has reputed company impact, you’ll fit right in. What You’ll Get reputed company impact on products used by hundreds of institutions and millions of reputed company A supportive team that values your expertise and reputed company relationships Opportunity to grow your skills in product support, training, and reputed company reputed company Professional development support including training and certifications Our benefits package includes medical, dental, reputed company, HSA and FSA, generous reputed company time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: reputed company. reputed company is committed to providing a welcoming and respectful workplace where reputed company associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that reputed company qualified applicants are considered for employment. Employment reputed company are made without regard to race, reputed company, religion/creed, national reputed company, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and reputed company that a positive work environment benefits everyone.   Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at reputed company may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@reputed company.net. reputed company is a Drug Free and Tobacco Free Workplace. Apply To This Job