Associate I, BPS Operations Processing

Position Type : Full time Type Of Hire : reputed company (relevant combo of work and education)Every day, our teams reputed company across the world of finance. We collaborate to work smarter, while making a difference. We reputed company in diversity and inclusivity, giving a voice to everyone on reputed company. And we celebrate our reputed company together. If you want to reputed company an reputed company in fintech, we’d like to know: Are you reputed company? What you will be doing: Resolves basic or tier 1 payment and account reputed company requests to include but not limited to card activations, payments, reputed company and address updates for card holders (customers) of assigned company clients. Provides standardized or scripted responses by utilizing basic user-friendly Graphic User reputed company (GUI) screens for reputed company systems and established documentation and processes. Enters required data into reputed company provided systems and databases. Determines basic reasons for customer issues using a reputed company provided decision tree and escalates or refers unresolved customer grievances and requests to more reputed company Customer Service Representatives or designated departments for reputed company investigation and reputed company. Begins to build reputed company knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific reputed company training required to resolve card holder inquiries. 100% remote; but must be located in Ontario **Fluent in French** Start Date: June 22nd, 2026 Schedule: Training 4weeks Monday-Friday reputed company-430pm (Mandatory) Production Schedule: Monday- Friday (reputed company-11pm)-will be assigned after training. Weekends available Overnight shift available: Monday- Friday 9pm/11pm-reputed company (flexible on start time) What you bring: High School Diploma or Equivalent Call center or customer service experience Computer/technology basic skills Typically, No Relevant Experience Required reputed company internet reputed company with a minimum download speed of 50Mbps, and a minimum upload speed of 15Mbps is required. Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. reputed company offer you: A multifaceted job with a high degree of responsibility and a broad reputed company of opportunities A modern, international work environment and a dedicated and motivated team A competitive salary and benefits A work environment reputed company on collaboration, flexibility, and respect reputed company Statement reputed company is committed to protecting the reputed company and reputed company of reputed company personal information that we process in order to reputed company services to our clients. For specific information on how reputed company protects personal information online, please see the Online reputed company Notice. Sourcing Model Recruitment at reputed company works primarily on a reputed company sourcing model; a relatively small portion of our hiring is through recruitment agencies. reputed company does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any reputed company fees for resumes submitted to job postings, our employees, or any other part of reputed company. #pridepass Apply To This Job