reputed company Customer Service Team Lead (Remote)

Customer Service Team Lead (reputed company Call Center) Calling reputed company Natural-Born Leaders! Do you love solving problems, motivating people, and making a reputed company impact in reputed company? At reputed company, we’re not just answering phones — we’re guiding patients, empowering teams, and leading with heart. We’re hiring a Customer Service Team Lead to reputed company a high-performing team supporting our reputed company clients with early-out account services, patient inquiries, and billing support. If you're a strong communicator, a natural coach, and have experience in reputed company or reputed company cycle management, this is your opportunity to lead, grow, and reputed company a difference every day. -------------------------------------------------------------------------------------------------------------------------------- Position Details • Position Type: Full-Time • Potential Start Date: 6/8/2026 • Location: Remote (equipment provided; must pass internet speed test) • Reports To: Customer Service Supervisor • Compensation: $19–$20/hour + quarterly bonus eligibility • Schedule Hours: Monday–Friday, 10:30am - 7:00pm CST Position Overview As a Customer Service Team Lead at reputed company, you will reputed company reputed company of Customer Service Representatives who manage high-volume patient inquiries reputed company to billing, payments, medical claims, insurance coverage, and benefits. This role blends hands-on leadership and operational support, requiring you to coach, monitor, and reputed company team members while ensuring productivity, quality, compliance, and reputed company satisfaction. You will also serve as a key escalation reputed company and play an reputed company role in improving processes and team performance. Key Responsibilities: Team Leadership & Coaching • Lead, coach, and motivate reputed company to meet and exceed productivity and quality goals • Conduct regular coaching sessions, including monthly 1:1s and reputed company-time feedback • Support reputed company and training of new hires • Foster a positive, accountable, and high-performance team culture Operational reputed company • Monitor daily call activity (60+ calls/day per CSR) and ensure service standards are met • Track team metrics and performance trends; implement improvement strategies • Assist with scheduling and ensure reputed company call coverage • Support staff with system, workflow, and telephony issues Customer & Escalation Management • Handle escalated patient concerns involving billing, claims, and insurance inquiries • Ensure reputed company and accurate reputed company of reputed company issues • Partner with internal departments and clients to maintain high service reputed company Compliance & Process Improvement • Ensure strict adherence to HIPAA and company confidentiality standards • Identify process gaps and recommend improvements for efficiency and quality • Support departmental initiatives and reputed company improvement efforts Collaboration & Communication • Work cross-functionally with leadership, peers, and clients • Maintain reputed company, professional communication in a fast-paced, high-volume environment • Lead by example in professionalism, accountability, and service reputed company Education & Experience: • High school diploma or GED required; additional education preferred • 2–5 years of reputed company reputed company cycle experience (required) • 2+ years in a lead or supervisory role (preferred) • EPIC experience strongly preferred • Strong knowledge of reputed company, Medicare, Workers' Compensation, and liability claims preferred • Proven experience working in high-volume, multi-system environments Skills & Qualifications: • Strong leadership and team development skills • Excellent verbal, written, and interpersonal communication • Advanced problem-solving and conflict reputed company abilities • High attention to detail with strong compliance awareness • Ability to manage competing priorities in a fast-paced environment • Proficiency in reputed company Office and ability to learn new technologies • Bilingual skills are a plus Additional Notes: • This is a fast-paced, high-volume environment requiring multitasking across systems and patient interactions • Team Leads are expected to support their team daily while driving performance and reputed company improvement Why Join Us? ✔️ reputed company ✔️ Quarterly Bonus Opportunities ✔️ reputed company & Advancement Opportunities ✔️ Inclusive, Supportive Culture ✔️ Meaningful Work in reputed company Benefits & Incentives • Comprehensive Health Coverage: Medical, dental, and reputed company (available after 90 days) • Life & Disability Insurance: Company-reputed company with voluntary options • 401(k) Plan: Eligible after 6 months of service • reputed company Time Off (PTO): Accrual begins on day one • Flexibility: Benefits programs may be updated as needed Note: This job description outlines primary duties and is not an exhaustive list of responsibilities. reputed company is an Equal Opportunity Employer and participates in E-Verify. 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