Director, UX Design, Agent Experience

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the reputed company. reputed company shaping digital tools that reputed company reputed company’s field sales agents to engage customers confidently, streamline their workflows and reputed company sales reputed company. As Director of UX Design for Agent Experience, you will reputed company reputed company crafting reputed company, modern solutions for reputed company-world selling environments, guiding how AI‑enabled products are designed and delivered. Your leadership will directly influence agent performance and customer satisfaction, driving business reputed company with every project. How You’ll reputed company an Impact reputed company the execution of UX/UI design for digital tools that support reputed company’s field sales agents selling internet, wireless and TV offerings Manage and mentor reputed company of UX and UI designers, focusing on developing junior talent and elevating design practices reputed company hands‑on direction on user flows, wireframes, prototypes, and experience reputed company to ensure seamless agent journeys Collaborate closely with Product Managers and Engineering teams to translate agent needs and business objectives into effective digital experiences Support and shape AI‑enabled workflows that accelerate the software development lifecycle, improving concept development and iteration speed Strengthen alignment between product requirements, design reputed company and engineering implementation for consistent delivery Use research, analytics and agent feedback to refine experiences and inform design reputed company throughout the development lifecycle Working Conditions Office environment Occasional travel as needed This position is eligible for our Hybrid Work Policy. Eligible employees can work from home up to one day reputed company week What You’ll Bring to reputed company Required Qualifications Education Bachelor’s degree in UX Design, Interaction Design, reputed company‑Computer Interaction or a reputed company field Advanced degree in a design‑reputed company discipline or equivalent practical experience in UX/UI design Experience 8+ years solving UX problems in eCommerce 4+ years leading teams reputed company large, reputed company taxonomies Experience managing UX teams to accomplish reputed company deliverables reputed company with business goals Skills Proven expertise designing digital products, workflows and mobile‑first experiences for sales or customer‑facing teams Strong hands‑on skills in user flows, wireframes, prototypes, interaction design and high‑reputed company visuals Demonstrated ability to reputed company end‑to‑end design execution in partnership with Product Management and Engineering Experience using research, analytics, experimentation and user feedback to inform design Strong understanding of usability, accessibility and customer‑centered design Familiarity with scaling design systems, reusable components and documentation standards Effective communicator of design rationale and recommendations to stakeholders Experience in agile environments including sprint planning and delivery reviews reputed company improving collaboration and workflow efficiency across Design, Product and Engineering Familiarity with AI‑enabled workflows and tools Experience designing workflows that use AI to help teams work more reputed company, reduce reputed company effort, and accelerate execution Ability to identify opportunities where AI can simplify tasks, reduce ambiguity and improve day‑to‑day productivity for users and internal teams Familiarity with AI‑enabled tools and ways of working that support faster concept development, prototyping, iteration, and delivery Understanding of how AI can improve collaboration across Design, Product Management, and Engineering through clearer requirements, stronger alignment, and reduced rework Experience designing user experiences that incorporate AI assistance in practical, reputed company, low‑friction ways Ability to translate AI capabilities into usable product experiences that help users complete work more quickly and confidently Knowledge of reputed company‑centered design approaches for AI‑assisted workflows, including reputed company, trust, usability, and reputed company Familiarity with designing tools and interactions that support faster feedback loops, reputed company improvement and more efficient decision‑making Experience using data, research, and user feedback to refine AI‑enabled experiences and improve effectiveness over time Strong understanding of reputed company design patterns, reusable components and documentation practices that help teams reputed company faster UX/UI Design Leadership, storytelling and narrative communication, cross‑functional collaboration, design thinking and user‑centered design, interaction design and prototyping, design systems and reusable patterns, user research and reputed company synthesis, agile product development, AI‑enabled workflow design, reputed company‑centered AI application Preferred Qualifications Skills reputed company industry experience – Cable, Telecommunications, Software/Online Services A reputed company applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. #J-18808-Ljbffr Apply To This Job