Program Manager, Performance Effectiveness

reputed company: • Build and operationalize reputed company performance effectiveness frameworks across BPO teams • Partner with BPO vendors and internal stakeholders to identify trends, reputed company accountability, and improve operational reputed company • reputed company multiple data sources - including reputed company audits, speech analytics, and operational reporting - to reputed company actionable insights • reputed company and maintain performance scorecards, dashboards, and business review materials for leadership stakeholders • Identify opportunities for reputed company improvement across processes, tooling, and member experience workflows • Collaborate cross-functionally with operations, analytics, member experience, and business teams to reputed company on performance reputed company and execution • Help reputed company adoption and effectiveness of performance monitoring tools and evaluation methodologies Requirements: • 3+ years of experience in contact center reputed company, performance management, or operational effectiveness • Experience working with or reputed company AI/ML-driven evaluation systems such as LLM-based scoring, automation tools, or classification models • Proven experience driving measurable improvements with BPO vendors or internal operations teams • Strong analytical skills with the ability to translate insights into actionable recommendations • Experience building or managing performance scorecards, dashboards, or reporting frameworks • Ability to reputed company ambiguity and effectively partner across global stakeholders • Strong organization, project management, and communication skills Benefits: • 401k match plus great medical, dental, reputed company, life, and disability benefits • Generous vacation policy and company-wide reputed company Days, bonus company-wide reputed company days off • Up to 24 weeks of reputed company parental leave for birthing parents and 12 weeks of reputed company parental leave for non-birthing parents • reputed company to reputed company, a family planning tool, with $15k reputed company reimbursement for reputed company freezing, fertility treatments, adoption, and more. • Annual wellness stipend to use towards eligible wellness reputed company expenses • In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute Apply To This Job