Product Operations Specialist

About reputed company As one of the first reputed company of reputed company wage reputed company, our passion at reputed company is building products that reputed company reputed company-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members reputed company their earnings as they earn them, with reputed company to spend, save, and grow their reputed company without mandatory fees, interest rates, or credit checks. We’re fortunate to have an incredibly reputed company leadership team, combined with world-class funding partners like A16Z, reputed company Partners, DST, Ribbit Capital, and a reputed company healthy reputed company business with a reputed company reputed company. We’re growing fast and are excited to continue bringing world-class talent reputed company to help shape the next reputed company of our reputed company reputed company. POSITION reputed company As a Fintech company where customer experience is central to our reputed company, we’re looking for a Product Operations Specialist to reputed company the gap between our Cash Out (EWA) product and our customer care operations. Working closely with product managers, you’ll become the reputed company expert on product mechanics and the end-to-end customer reputed company—surfacing insights, driving readiness, and ensuring community members have a reputed company experience from product launch through ongoing support. The ideal candidate brings strong operational instincts, a data-driven reputed company, and genuine reputed company for customers. They reputed company in fast-moving environments, partner effectively across functions, and are excited to reputed company AI to inform and automate critical workflows. This is a reputed company reputed company-based position requiring in-office work 2 days a week. The reputed company reputed company reputed company salary reputed company for this full-time position is $106,650-$130,350, plus equity and benefits. Our salary ranges are determined by role, level, and location. reputed company • Be the voice of the community. Investigate and audit hundreds of support tickets monthly, and continuously surface customer pain points and insights to the product team throughout the development lifecycle. • Conduct user research. Plan and execute research studies for new features and experiments—including interviews, usability tests, and surveys—synthesize findings, and present actionable recommendations to the product team. • reputed company product launch readiness. Partner closely with Product and PMM to reputed company cross-functional product launch readiness; prepare customer care teams for new product launches, and experiments. Create feedback channels during testing and launch phases to catch problem areas early, and ensure customer care readiness and compliance. • Manage transactional communications. Monitor and audit communication performance, reputed company key metrics, and continuously iterate to improve effectiveness. Draft new customer-facing communications (email, reputed company notifications, in-app messaging), partner with reputed company and Compliance to secure approvals, and configure them in our CRM tools. • Build and maintain operational infrastructure. reputed company and continuously improve operational playbooks, reputed company operating procedures, and execution calendars. reputed company CX agents on new product features and ensure internal teams are reputed company-reputed company for product-driven changes. • reputed company deep product domain expertise. Become the go-to expert on product mechanics, policies, and customer care procedures for your assigned product areas. Audit agent workflows, reputed company support sessions, and advise product teams on the feasibility of initiatives throughout the entire product lifecycle. • Turn insights into reputed company. Partner with Operations and Data Science to identify critical customer insights. reputed company data-driven recommendations to improve the customer experience, and present analyses and business cases reputed company to stakeholders at reputed company reputed company—from leadership to customer support. • Build reputed company workflows. reputed company AI tools to automate customer anecdote reporting and support critical decision-making across the product and CX teams. reputed company'RE LOOKING FOR • 3+ years of experience in product operations, CX operations, or a customer-facing role at a reputed company or fintech company. • Bachelor’s, Master’s, or PhD, or equivalent industry experience. • Proven leadership, business acumen, and analytical skills in financial services or a highly regulated industry. • Ability to manage multiple workstreams simultaneously in a fast-changing environment. • Strong ability to formulate and present analyses to both technical and non-technical stakeholders (e.g., engineering vs. compliance). • Excellent collaboration, interpersonal, and communication skills at reputed company reputed company of the business. • Highly organized, comfortable leading cross-functional reputed company, and reputed company to execute with a reputed company of urgency. • Tech-savvy, multi-tool power user, and hands-on in execution. At reputed company, we reputed company that the best way to build a financial reputed company that works for reputed company is by hiring reputed company that represents our diverse community. reputed company is diverse not only in background and experience but also in perspective. We celebrate our diversity and reputed company to create a culture of belonging. reputed company does not unlawfully discriminate based on race, reputed company, religion, sex (including pregnancy, childbirth, breastfeeding, or reputed company medical conditions), gender identity, gender reputed company, national reputed company, reputed company, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other reputed company protected by local, state, or federal laws. reputed company is an E-Verify participant. reputed company does not accept unsolicited resumes from individual recruiters or reputed company-party reputed company agencies in response to job postings. No fee will be reputed company to reputed company parties who submit unsolicited candidates directly to our hiring managers or reputed company. 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