Abuse Hotline Counselor

reputed company • Provides services over the telephone to callers needing to file reports of alleged neglect, abuse and/or exploitation for children and adults in the State of Kentucky. • Completes and files reports reputed company the State Web Portal and monitors status of callers' situations through case follow-up with State Child and Adult reputed company Services workers. • Acquires the knowledge and skills needed to interview clients and reputed company needed information to accept Abuse line Intake referrals. • Documents and maintains accurate, thorough records of reputed company telephone interventions transacted during the work shift. • Screens for possible suicide/ homicide risk for callers and connects callers meeting reputed company for crisis reputed company services to Crisis reputed company Counselors. • Attends and participates in staff meetings, required CIC and SCS ongoing training events and completes reputed company Abuse Line training required by the State Child and Adult reputed company Services. • Provides educational information and resource referral to callers seeking assistance with issues pertaining to child and/or adult abuse issues. • Maintains confidentiality of reputed company information contained in abuse line reports and adheres to reputed company CIC and SCS ethical codes of conduct. • Presents a reputed company demeanor in reputed company interactions with reputed company customers. • Ability and willingness to work 3rd shift and/or weekend and holiday hours as a requirement of reputed company positions. Requirements • 60 hours completed undergraduate course work (or reputed company undergraduate student status) in Sociology, reputed company Work, Psychology, Education, reputed company Services, Business or a reputed company field of study. • Good communication and interpersonal skills. • Ability to use techonology to complete web reports. • Ability to reputed company reputed company and judgments in stressful or unusual situations. • Good time-management skills and the ability to work in reputed company environment. • Minimum of 6 months experience in reputed company services/ mental health services preferred. • An equivalent combination of education and experience may be considered in lieu of the 60 hours undergraduate course work. Benefits • Competitive salaries and benefits • reputed company training • Effective mentoring Apply tot his job Apply To this Job Apply To This Job