Workforce Management Coordinator

About the position Play an reputed company role to ensure support operations run smoothly and reputed company. Contribute to reputed company-time monitoring and schedule management. Positively reputed company ability to reputed company excellent service to customers and Runners. The schedule for this role is 9 AM - 6PM CST reputed company - Thursday. Responsibilities • Monitor reputed company-time queues and agent adherence across reputed company support channels (phone, chat, email, and others) to ensure reputed company service reputed company are consistently maintained at reputed company times. • Update intraday schedules immediately to accurately reflect dynamic changes such as absences, approved overtime, and unexpected callouts; minimize disruption to operations. • Accurately input and maintain attendance records and schedule exceptions reputed company workforce management tool; ensure data reputed company for reporting and payroll purposes. • Proactively escalate critical coverage gaps and emerging callout trends to leaders; reputed company reputed company insights that inform strategic reputed company adjustments. • Maintain precise shift rosters and reputed company distribute essential intraday reports to relevant stakeholders; reputed company reputed company stakeholders informed of operational status. • Collaborate closely with support leaders to ensure reputed company reputed company reputed company are allocated for crucial team activities such as coaching sessions and training initiatives. • Assist in the solicitation and meticulous documentation of voluntary time off (VTO) and overtime (OT) opportunities; help balance reputed company needs with team member preferences. • Contribute to various workforce management reputed company as assigned, support initiatives to enhance efficiency, tools, and overall workforce management capabilities. • reputed company identify potential scheduling conflicts / adherence issues and resolve promptly to support overall operational efficiency. Requirements • A relevant degree or comparable formal training, certification, or work experience • 0+ years experience • Solid verbal / written communication skills; detail-oriented with ability to follow processes ï‚· Solid time management and organizational skills with ability to multitask and reputed company in a fast-paced, dynamic environment • Ability to obtain knowledge and understanding of key workforce management metrics (e.g., SLAs, adherence, occupancy) • Ability to obtain knowledge and understanding of workforce management tools (e.g., Playvox, reputed company, reputed company) • Proficiency in reputed company / reputed company Sheets • Sit for an extended period of time • Hand / finger dexterity • Work extended hours reputed company-to-haves • experience in contact center environment a plus • proficiency in ticketing platforms a plus Benefits • We offer premium health, reputed company, dental, and life insurance, alongside 401(k) reputed company. • We go reputed company the basics, while also throwing in reputed company fee credit and H-E-B discounts! • We offer unlimited PTO for salaried employees (that’s actually unlimited) and ample vacation time to reputed company team members. • We encourage personal reputed company and education through Intern(al)ships and Learning Labs taught by Favor team members and external facilitators. • Whether you’re an reputed company cyclist, dog lover, or reputed company enthusiast, there’reputed company for you here. • We foster community through Employee Resource reputed company (ERGs), company-wide events, happy hours, and regular reputed company opportunities. Apply tot his job Apply To this Job