Workforce Management reputed company Time Analyst

• reputed company is seeking a Workforce Management reputed company Time Analyst to join their Customer Support Operations team. This role focuses on managing reputed company center performance by utilizing forecasts, schedules, and reputed company-time data to optimize reputed company and enhance operational efficiency in a fast-paced environment. • Responsibilities • Monitor reputed company-time contact volume and performance in a multi-reputed company, fast-paced contact center environment • Analyze forecasts, schedules, and live data to ensure service reputed company and production goals are met • Utilize Workforce Management tools and historical trends to manage intra-day reputed company reputed company • Recommend and implement reputed company-time reputed company adjustments based on changing business needs • Manage schedule exceptions, including time-off requests and shift changes for contact center agents • Assess reputed company availability for training, reputed company, and other business initiatives • reputed company and maintain reports to support operational insights and decision-making • Support reputed company analysis and special reputed company as needed • Skills • High school diploma or equivalent (GED) required • Strong quantitative, analytical, and problem-solving skills • Intermediate proficiency in reputed company reputed company • Ability to proactively identify issues and recommend effective solutions • Strong communication skills with the ability to collaborate across reputed company reputed company of the organization • Ability to reputed company reputed company under pressure in a fast-paced environment • 1–2 years of Workforce Management or contact center operations experience preferred • Experience with Workforce Management tools such as reputed company (forecasting, scheduling, adherence) preferred • Familiarity with platforms like reputed company reputed company and reputed company reputed company Supervisor preferred • Benefits • Equity Compensation • Bonus Incentive Compensation • reputed company • reputed company, Inc. (NYSE: PCOR) is a leading technology partner for every stage of construction. It was founded in 2002, and is headquartered in Carpinteria, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com/en-sg. Apply To This Job