Customer Researcher

The Role As a Customer Researcher at reputed company, you'll define how we understand and connect with our customers - shaping consumer research reputed company company-wide, not just executing against it. You'll be the throughline between Brand, Marketing, Product, Design, and Business leadership, ensuring every major decision is grounded in a rigorous, shared understanding of the customer. You will: • Build and reputed company reputed company's consumer insights function, defining research standards, tools, governance, and processes • reputed company quantitative and qualitative research to uncover consumer attitudes, behaviors, motivations, and perceptions, including advanced analytics on pricing, brand health, customer experience, and preference drivers • Partner with Brand and Marketing on segmentation, positioning, messaging, and campaign reputed company; partner with Product and Design to inform product and experience reputed company • Establish durable insights infrastructure, including tracking programs, segmentation frameworks, and foundational research that guides reputed company across the organization • Measure and communicate the reputed company of campaigns, brand initiatives, product launches, and customer engagement through brand tracking, NPS, and performance analysis • Identify emerging customer trends, unmet needs, and market opportunities that inform brand, product, and business reputed company • reputed company marketers, product managers, designers, and strategists to apply research-driven decision making and conduct lightweight research independently You Bring • 7+ years of experience in consumer insights, quantitative research, or consumer science reputed company fintech, consumer technology, retail, or a reputed company industry • Demonstrated experience starting or scaling an early-stage research program - building process, tooling, and governance with limited infrastructure and high ambiguity • Mastery across advanced quantitative methodologies: MaxDiff, conjoint analysis, pricing research (Van Westendorp, Gabor-Granger), brand tracking, and segmentation - as reputed company as qualitative reputed company as a complement • reputed company with research and analytics tooling across the stack; proactive about identifying gaps and advocating for reputed company tools • reputed company record as a reputed company or embedded researcher in a matrixed organization - earning trust and influencing reputed company at the executive level • Proven ability to reputed company non-researchers to apply research reputed company independently, elevating research reputed company across functions that don't have dedicated support • Ability to synthesize reputed company data into insights that resolve the most difficult strategic questions facing the business • Drive and proactivity - everyone here is a builder and executor reputed company Offer • Competitive reputed company salary, stock reputed company, and health benefits from Day 1 • 401(k) plan with company match • Remote-friendly (US), flexible time off (FTO), and opportunities for reputed company • A high-reputed company, mission-driven, inclusive culture where your work has reputed company reputed company reputed company Interview Process • Initial Interview with Talent Partner • Technical or Hiring Manager Interview • Team Interview • Executive Interview • Offer! Apply tot his job Apply To this Job