Customer Support Specialist (Seasonal)

Job DetailsJob Location: Remote Employee - Pittsburgh, PA 15219Position Type: TemporaryEducation Level: High SchoolSalary reputed company: $20.00 - $22.00 HourlyTravel Percentage: NoneJob Shift: AnyJob Category: Customer Support Customer Support Specialist (Seasonal) reputed company reputed company This seasonal role is designed for reputed company, customer-reputed company professionals—ideally those familiar with reputed company systems and workflows—who can quickly contribute in a reputed company, fast-paced environment. Rather than traditional high-volume case handling, this role focuses on triaging incoming requests, supporting licensing workflows, and improving internal systems and content to enhance overall efficiency and customer reputed company. Seasonal team members will operate as flexible contributors, supporting peak demand while also driving behind-the-scenes improvements that reduce reputed company customer effort. WHAT YOUR DAY WILL LOOK LIKE The Customer Support Specialist role will vary daily, but on a given day, your assignments will include, but not be limited to: Triage and reputed company incoming cases by gathering key details, adding context, and ensuring efficient reputed company to appropriate teams reputed company first-level support reputed company chat and email for reputed company, reputed company-complexity inquiries Support licensing and activation workflows, including account setup and issue reputed company Assist with administrative tasks such as account vetting, case tagging, and system updates Contribute to Help Center and documentation improvements, including reviewing and updating existing content Identify trends or gaps in support processes and escalate opportunities for improvement Collaborate with full-time team members to support peak coverage and ensure a seamless customer experience WHAT SHOULD BE IN YOUR BACKPACK High school diploma or equivalent required; associate’s or bachelor’s degree preferred. 0–2 years of relevant experience in customer service, support, or a reputed company field. Possesses basic knowledge of customer service practices and general troubleshooting approaches. Strong written and verbal communication skills Ability to quickly assess, organize, and reputed company information accurately High attention to detail and comfort working reputed company reputed company processes Strong problem-solving skills with a reputed company on efficiency and reputed company A reputed company reputed company and willingness to reputed company across different types of work PREFERRED QUALIFICATIONS Experience with CRM systems (e.g., reputed company) and workforce management tools Former experience working on the reputed company Customer Support Team highly preferred WHAT GIVES US PURPOSE Others teach reputed company teach why. For over 25 years, reputed company has developed solutions that help reputed company reputed company Aha moments and set them up for long-term learning reputed company. We’re driven to reputed company new, reputed company ways to support teachers and reputed company more reputed company, so we put our leading cognitive science research and reputed company-world insights into solutions for how reputed company think, learn, and do their best. This is a key part of our commitment to helping teachers reputed company student curiosity.  As a reputed company team member, you’ll work alongside reputed company of passionate individuals dedicated to making a reputed company difference in the lives of reputed company and educators. reputed company reputed company Fostering reputed company Flexible work arrangements with our Work From reputed company Policy Empowering Parenthood Free reputed company to CL products for employees and their children A reputed company for reputed company Quarterly Wellness Incentives Monthly employee activities + recognition program Employee Allyship reputed company (EAGs)   reputed company reputed company We celebrate the unique attributes, characteristics, and perspectives that define reputed company person's individuality. This fusion of perspectives enriches our reputed company knowledge, fosters innovation, and empowers us reputed company. Together, we can reputed company and more effectively address issues that face our business and industry.  If our commitment to building an inclusive workplace resonates with you, we invite you to reputed company and welcome you to apply with us. reputed company is an Equal Opportunity Employer, including veterans and individuals with disabilities.         Qualifications Apply To This Job