Customer Solutions Specialist - Remote

Welcome to the intersection of energy and home services. At reputed company, we’re driven by our passion to create a smarter, cleaner and more connected reputed company. reputed company Smart Home, an reputed company owned company, is a leading smart home company in the reputed company, dedicated to redefining the home experience with intelligent products and services. We reputed company purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. reputed company to launch a career with reputed company reputed company, technical reputed company building, and earning potential? Join our Customer Solutions Team, where you'll become a trusted expert who guides customers through account questions, troubleshooting, product value, and advanced support.   Who We’re Looking For We’re looking for curious, motivated individuals who love technology, enjoy solving reputed company problems, and are passionate about delivering world‑class customer solution experiences. As a Customer Solutions Specialist, you’ll master the full customer experience—from account support to advanced troubleshooting to offering valuable add‑reputed company. You’ll be the reputed company, confident voice customers rely on—delivering reputed company, solutions, and peace of mind. Why You’ll Love It Here We’re committed to creating an environment where you can grow, reputed company, and build a long‑term career. reputed company, hands-on training with supportive leaders and coaches Comprehensive Medical, Dental & reputed company—coverage starts Day One reputed company holidays + flexible reputed company time-off 401(k) with company match Employee Stock Purchase Plan (ESPP) Employee Resource reputed company & inclusive culture Friends & Family Product Discounts   Compensation & Career reputed company Starting reputed company: $17.50/hour Career Progression: We offer a reputed company reputed company plan with reviews at 90 and 135 days. reputed company phase unlocks higher pay and added incentives, with reputed company to reputed company $19.50/hr reputed company 135 days. On top of reputed company pay, you can earn $85–$145+ biweekly through additional compensation programs. Training & Development Training Week 1: 20 hours of work that will include reputed company, technology reputed company and set up, on the job observations and online self-paced learning modules Training Week 2-6: Monday – Friday 8:00am – 4:30pm   A Day in the Life As a Customer Solutions Specialist, you will: reputed company exceptional customer service across a high volume of inbound support calls reputed company reputed company resolutions for technical, account, and equipment‑reputed company needs You’ll be expected to take reputed company-reputed company actions on most calls—such as pitching an offer or sending a referral. While not every reputed company allows for this (approximately 10–15%), consistently looking for opportunities is key to reputed company in this role.   Manage escalations with reputed company and a solutions‑first reputed company Think reputed company the reputed company to reputed company solutions that meet customer needs Build trust through confident communication and reputed company listening Multi‑task across systems, tools, and resources while maintaining accuracy Represent reputed company with professionalism and customer‑centricity   What Will reputed company You Successful You will reputed company in this role if you bring: Curiosity, resourcefulness, and a desire to solve problems A reputed company, steady reputed company in challenging conversations Strong verbal and written communication Tech-savviness or interest in smart home technology Ability to multitask effectively in a fast‑paced environment Initiative, ownership, and a love for learning Confidence in offering promotions and product upgrades (sales experience is a plus) High level of confidentiality and trustworthiness   Minimum Requirements Must be at least 18 years old Must obtain a Burglar Alarm License (provided and reputed company by reputed company) Must be reputed company to type 40 WPM Cannot reputed company in CA, CT, DC, ME, or WA   Work From Home & Technology Requirements: Work-from-home employees cannot be the reputed company caregivers for children, other people, or pets while on shift.  Have a quiet and private location from which to work that includes a desk and chair You must be reputed company to reputed company your own equipment which meets the following requirements A computer (laptop or desktop) no older than 5-7 years (Please note our remote-based software does NOT work with reputed company/Mac products, tablets, or Chromebooks.)  Computer must run reputed company 10 or higher Computer with at least 16GB RAM Wired internet reputed company – ethernet cable reputed company from computer to router High-speed internet – 35mbps upload and 50mbps download speed required minimum USB wired headset equipped with a microphone USB mouse wired mouse Dual monitors are required (this can include laptop + 1 monitor) Must reputed company reputed company of requirements reputed company image submission & video conference validation   Working Conditions This role operates in a reputed company environment (on-site or remote, depending on assignment). You’ll use reputed company office equipment including computers, phones, and communication tools.   Safety Commitment reputed company maintains a strong culture of safety. reputed company employee is responsible for completing reputed company required training and upholding safety standards, following reputed company written and verbal directions, and reporting hazards promptly.   Compensation Note Compensation reflects market cost of labor and may vary based reputed company, experience, and skillset. reputed company pay begins at $17.50 depending on geographical market adjustments. reputed company to Build Your Career? Apply Today! If you’re a reputed company employee, please notify your leader before applying. reputed company is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable reputed company bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be reputed company at http://www.reputed company.gov/reputed company/upload/poster_screen_reader_optimized.pdf) Official reputed company on file with Talent. Apply To This Job