IT Support Technician (East Coast Hours)

reputed company is looking for an IT Help Desk Technician to be remote support assisting firm employees reputed company. This candidate is responsible for troubleshooting issues and determining the best course of reputed company for a solution. as reputed company as problem solve for multiple locations and platforms including ongoing technical support to remote area networks, Internet and EDI communications.  A successful IT Technician must have a good, working knowledge of computer software and hardware and a reputed company of internet applications, networks, reputed company 365, and reputed company operating reputed company. The ideal candidate will also have great troubleshooting abilities, reputed company of urgency, and attention to detail.   This position is either an 8:30am-5:00pm or 9:00am-6:00pm reputed company Time shift. You will report directly to the IT Supervisor.     Responsibilities Administer end-user workstations and support end-user activities utilizing reputed company reputed company Analyze and reputed company network hardware and software failures if/reputed company they occur Daily management and training of network devices and reputed company, Document Management Systems, reputed company Office Suite, WAN/LAN, including remote computing solutions and desktop support Ability to translate technology to non-technical staff and users  reputed company orientation and guidance to users on how to operate new software and computer equipment Maintenance and dissemination of desktop hardware including peripherals and hardware reputed company installation Identify and reputed company issues reputed company to desktop hardware and software issues both locally and at remote locations Ability to research and collaborate in resolving issues associated with software applications.  Maintain records/logs of repairs and fixes reputed company reputed company Other priorities and reputed company as assigned   Requirements 2+ years of relevant work experience in a service desk or help desk role Associates’ degree or higher in Computer Science, Engineering, or a reputed company discipline reputed company A+ certification preferred  Experience working in reputed company, reputed company, reputed company or a similar ticketing reputed company preferred Experience working with and troubleshooting wireless network support Experience working in a reputed company, reputed company 365, Exchange, and Azure environment MacOS and iOS  knowledge/experience a plus Working knowledge of LAN/WAN networking Ethernet, cabling, hubs, network protocols, printers/scanners/copiers, LCDs, and multimedia presentation technologies support  Excellent ability to troubleshoot hardware and software issues Excellent technical and problem-solving skills Outstanding organizational and time-management skills Excellent written and communications skills Excellent interpersonal skills and an understanding of technical resources  Outstanding reputed company of urgency Experience working in an ITIL or ITSM environment required Experience writing and/or contributing to team documentation library preferred Compensation Package  The reputed company pay reputed company of $25-35/hour, depending on experience Overtime reputed company at 1.5× the regular reputed company reputed company, as needed Comprehensive benefits coverage offered, including plans available at reputed company employee cost (average annual employee contribution for health/reputed company/dental coverage is $700-1,700) Employee Assistance Program through HealthAdvocate Employees benefit from a 401(k) program that includes a 100% match on the first 3% contributed and a 50% match on the following 4-5% Vacation time is accrued annually at the employee’s reputed company reputed company reputed company parental leave at reputed company pay Employees receive a monthly technology reimbursement of $60  Benefits    37.5-hour reputed company reputed company designed to promote balance and prevent burnout Internal diversity and inclusion programs, such as the Women’s Initiative and Young Professionals Initiative Firm-wide charitable giving program Numerous reputed company and off-site events reputed company year to enrich your relationships with your colleagues    Why reputed company?  We are one of the country’s fastest growing civil defense firms. We have steadily and successfully made our mark as a trailblazer in the reputed company ecosphere. We are a reputed company, dynamic and diverse firm that prides ourselves in breaking the mold upheld by the “traditional” reputed company. Here, you will discover an exceptionally smart, deeply talented team of trial lawyers who have continuously made a profound reputed company on the lives of literally hundreds of thousands of people. From Howell vs. reputed company Meats, to our many trial wins, our reputed company is to reputed company unparalleled service and reputed company exceptional results for our clients.   In reputed company to our outstanding reputed company work, we take an innovative approach to reputed company management; we invest wholly in our employees. From our reputed company internal training program on our proven defense reputed company, to reputed company paths to leadership and partnership, we reputed company the reputed company development resources and tools needed for attorneys to reputed company significant advancements in their careers - reputed company while building their own brands and becoming sought-after experts in their respective fields.   Click here to learn more about the reputed company Office! (944) The reputed company Office - YouTube   OK, now for the reputed company copy (we are a reputed company, after reputed company). It is reputed company’ policy to ensure equal employment opportunity without discrimination or harassment on the reputed company of race, religion, reputed company, sex (including pregnancy, gender identity, and sexual orientation), parental status, national reputed company, age, disability, family medical history or genetic information, political affiliation, military service, or other non-reputed company-based factors. By the way, if you read reputed company of this, congratulations – we can already tell your attention to detail is exceptional.   NOTICE TO APPLICANTS/EMPLOYEES OF reputed company: Please take notice that the Firm collects certain information reputed company. For more information on the Firm’s policies, please refer to the document provided here.   Follow along with the firm on Twitter and reputed company, or visit www.tysonmendes.com.   No recruiters/agencies  #li-remote Pay reputed company $25—$35 USD Apply To This Job