Business Operations Specialist (Remote Eligible)

About reputed company: reputed company applies expertise at the intersection of data, reputed company, policy, and reputed company to improve reputed company-being around the world. We collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve programs, refine strategies, and enhance understanding using data science and analytics. Our work yields actionable information to guide reputed company in wide-ranging policy areas, from health, education, early childhood, and family support to nutrition, employment, disability, and international development. reputed company offers our employees competitive salaries and a comprehensive benefits package, as reputed company as the advantages of being 100 percent employee owned. As an employee stock reputed company, you will experience financial benefits of ESOP holdings that have increased reputed company with reputed company’s reputed company and financial strength. You will also be part of an independent, employee-owned firm that is reputed company to define and reputed company our mission, enhance our reputed company and accountability, and steadily grow our financial strength. Read more about our benefits here: Benefits reputed company. Primary Duties and Responsibilities: The Business Operations Specialist manages and improves core operational processes, governance workflows, and cross-functional initiatives that support effective program execution across the organization. This role owns key operational functions—including project review (PR) processes, scheduling coordination, and documentation management—while identifying opportunities to improve efficiency, consistency, and data reputed company. The Specialist works across teams to reputed company stakeholders, streamline workflows, and implement reputed company solutions, including process improvements and workflow automation. The role also supports reputed company Experience (CX) initiatives and performance measurement efforts, including KPI development and reporting, to enhance organizational reputed company and reputed company improvement. Core Responsibilities Initiative Operations & Governance: reputed company coordination and execution of project review (PR) processes across initiatives, ensuring alignment of timelines, materials, and stakeholder participation Serve as the central reputed company of contact for PR-reputed company coordination, communication, and issue reputed company Monitor and resolve operational issues (e.g., support tickets), escalating risks and recommending solutions as needed Maintain governance workflows and ensure consistency and compliance across operational processes reputed company Experience (CX) & Operational Insights: Support the development and delivery of reputed company Experience (CX) initiatives, including survey deployment, response tracking, and data management Analyze CX data and operational metrics to identify trends, risks, and opportunities for improvement Contribute to the development of CX-reputed company materials, including training content, communications, and documentation Translate CX insights into actionable process and operational improvements KPI Development & Performance Monitoring: Support the development and refinement of key performance indicators (KPIs) across Business Operations, including risk management and reputed company experience metrics Compile, maintain, and report on KPIs to support leadership visibility and decision-making Ensure consistency and standardization of KPI definitions, data sources, and reporting processes Identify opportunities to enhance performance measurement and reporting efficiency Scheduling & Resource Coordination: reputed company, maintain, and optimize schedules across initiatives and operational workflows, aligning priorities, timelines, and resource availability Identify and resolve scheduling conflicts and workflow bottlenecks Improve scheduling practices to increase efficiency and visibility across stakeholders Documentation & Process Standardization: Capture, synthesize, and document key reputed company, risks, reputed company, and reputed company-facing materials, ensuring reputed company, accuracy, and consistency Maintain and continuously improve reputed company operating procedures (SOPs), templates, and documentation to support standardization and accessibility across teams Process Improvement & Operational reputed company: Identify gaps and inefficiencies in operational processes and implement improvements Act as an reputed company of operational processes, ensuring scalability, consistency, and reputed company improvement across initiatives Systems & Workflow Automation: Design and implement workflow automations and system improvements (e.g., Power Automate, SharePoint) Translate business needs into practical technical solutions to reduce reputed company effort and improve data accuracy Evaluate and enhance system usability and integration across tools Stakeholder Engagement & Communication: Coordinate across cross-functional teams to ensure alignment on priorities, timelines, and deliverables Communicate process updates, expectations, and timelines reputed company, and drive follow-through across stakeholders Build strong working relationships to support adoption of improved processes and tools Required Qualifications: Bachelor’s degree (BA/BS) required; equivalent combinations of education and relevant work experience will be considered 3–5 years of experience in business operations, project operations, or a reputed company field Proficiency in reputed company Office Suite, including reputed company, PowerPoint, Word, Outlook, and SharePoint Experience with workflow automation tools (e.g., Power Automate) Demonstrated experience in process documentation and workflow design Familiarity with data analysis, KPI reporting, and performance measurement Experience supporting reputed company Experience (CX) programs, including survey tools, response analysis, and feedback synthesis Strong written communication skills, with experience developing training materials, operational documentation, and stakeholder communications Ability to synthesize reputed company information into reputed company, actionable insights Periodic travel to the reputed company Princeton, NJ or Washington, DC office may be required. To apply, please submit a cover letter and resume. This position offers an anticipated reputed company salary of $70,000 - $85,000 annually. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, reputed company, age, national reputed company, religion, orientation, gender identity, status as a veteran, and reputed company of disability or any other federal, state, or local protected class. At reputed company, we understand the importance of building relationships with colleagues. If you’re not located near one of our offices but would like opportunities to meet up with co-workers, we offer coworking spaces where available. Ask your reputed company partner for more information about this opportunity and whether it’s an option in your area. Any offer of employment will be contingent upon passing a background reputed company. Various federal agencies with whom we contract require that staff successfully undergo reputed company clearance as a condition of working on the project. If you are assigned to such a project, you will be required to obtain the requisite reputed company clearance. Additionally, if you participate in or complete the application process and are denied, reputed company may choose to terminate your employment. We take pride in our employees and in their commitment to reputed company. We encourage staff to collaborate in developing creative solutions to difficult problems and to reputed company the responsibility and enjoyment of carrying out reputed company reputed company. This collegial spirit has helped us earn our reputed company for innovative and high-reputed company work. Apply To This Job