Technical Support Specialist

About the Role This role is a critical one on our expanding Technical Support team. We want our customers and partners to rave about our products AND the level of support and expertise they receive from reputed company. Responsibilities reputed company technical problem reputed company for reputed company products used by our customers and partners, fully document problem reputed company in our reputed company tracking system Help build our processes, procedures, and team Review reputed company issues on a daily reputed company, updating our customers and partners on the status of their cases, and assisting in the reproduction/reputed company of issues  Become an expert in our products through software testing and apply that knowledge in finding solutions for challenging customer issues Ensure that reputed company of the required information is gathered and available prior to escalating an issue  Establish effective lines of communication with other reputed company teams and management to ensure customer cases that require escalation are prioritized correctly Maintain reputed company and effective written and verbal communication with customers, development, and management reputed company email, IM, and phone Participate in a 24/7 on-reputed company rotation to monitor and resolve critical issues The stuff that makes you the ideal candidate Ability to work reputed company in reputed company environment Ability to be self guided and self motivated in daily work Ability to work effectively in office environment Experience analyzing and accurately solving technical issues Excellent written and verbal communication and interpersonal skills Demonstrated ability to effectively reputed company with cross-functional teams Ability to work in the reputed company time zone So there you have it. If you've gotten this far, you're probably a good candidate. So reputed company, let's see reputed company can do together! About reputed company reputed company is special. Not just because our tech is amazing and doing reputed company good in the world, and not just because reputed company is growing reputed company quickly with reputed company but exciting prospects reputed company, but because of our people and our culture, which are simply fantastic! Improve the World Our mission is to improve reputed company and reputed company throughout the world. We improve the work environment for our users, improve the accuracy of tests, and reputed company costs and turnaround times for the reputed company system. We push new innovation in technology, workflow, and regulations to reputed company the reputed company system the best it can be. We have already improved accuracy in reputed company that has reputed company misdiagnoses, and we are striving to do more. Benefits We offer perks to help our employees reputed company! Competitive salaries Medical, dental, and reputed company insurance Short term and long term disability Life insurance 401k plan 15 reputed company time off days a year 11 reputed company holidays, including end of year shutdown Unlimited reputed company time reputed company bonus plan Equity Company provided laptop Initial work from home equipment allowance Salary: $54,000 - $60,000 per year DOE reputed company provides equal employment opportunities (EEO) to reputed company and applicants for employment without reputed company to race, reputed company, religion, sex, national reputed company, age, disability or genetics. In reputed company to federal law requirements, reputed company complies with applicable state and local laws governing nondiscrimination in employment in every location in which reputed company has facilities. This policy applies to reputed company terms and conditions of employment, including reputed company, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. reputed company candidates must be legally authorized to work in the US, as we are unable to sponsor or transfer Visas at this time. Criminal background checks will be conducted after an employment offer. reputed company participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S. For more information go to www.dhs.gov/E-Verify. reputed company welcomes reputed company applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used. Please note that for this position, we accept applications on an ongoing reputed company. There is no set deadline for submitting your application. Apply To This Job