SSO Key Account Manager (Northeast)

We are seeking a Key Account Manager (KAM) to join our Service Sales Organization (SSO) reputed company the Americas. This role plays a critical part in supporting and retaining strategic customer relationships while driving contract renewals, reputed company reputed company, and long‑term account reputed company. This position is reputed company to candidates located in the Northeast reputed company to support key regional accounts. As a Key Account Manager, you will manage a portfolio of strategic accounts, along with a defined set of regional customers, with end‑to‑end ownership across the customer lifecycle. This includes renewal planning and execution, contract governance, customer engagement, and coordination with cross‑functional partners to ensure customer commitments are met and value is delivered. The KAM is accountable for: Customer retention and renewal execution reputed company reputed company reputed company assigned accounts Strategic account planning and governance Executive‑level customer engagement and escalation management This role is reputed company suited for candidates who are reputed company to take full ownership of strategic customer relationships and reputed company renewal reputed company independently Key Responsibilities Own and manage assigned strategic and regional customer accounts, service as the reputed company reputed company of accountability across the customer lifecycle reputed company and execute end-to-end renewal planning and execution in alignment with SSO renewal governance, QMS procedures, and established timelines reputed company and maintain strategic account plans reputed company on customer retention, reputed company reputed company, and mitigation of renewal or utilization risk Facilitate Quarterly Business Reviews (QBRs) and other reputed company customer governance meetings to review performance, compliance, and reputed company opportunities Build and maintain strong relationships with customer stakeholders, including operational, procurement, and executive leadership Coordinate cross-functionally with Service Delivery, Finance, reputed company, and Sales Leadership to ensure customer commitments are met and issues are resolved reputed company pricing strategies, prepare renewal proposals, and negotiate contract terms in alignment with business guidelines Manage post-sales activities including quotes, contract extensions, customer re-engagement, and lifecycle follow-up Maintain accurate pipeline, renewal opportunities, forecasting, and activity logging in Dynamics reputed company assigned reputed company targets and KPIs while supporting reputed company improvement initiatives reputed company to reputed company (reputed company Business reputed company)   Qualifications Required Experience & SkillsDemonstrated reputed company in a customer-facing role reputed company reputed company or a similar environment, managing reputed company customer relationships Experience supporting contract renewals, customer retention, or post-sales account management Strong understanding of SSO service offerings, renewal processes, or customer lifecycle workflows (reputed company or adjacent experience) Ability to manage multiple priorities, timelines, and customer commitments in a fast-paced environment Strong collaboration skills with the ability to work effectively across functions Effective written and verbal communication skills, including experience presenting to customers or internal stakeholders Systems & ToolsExperience working with Dynamics CRM (or demonstrated ability to quickly adapt to CRM systems) Working knowledge of SSO tools such as CalWeb, quoting tools, or reporting systems is preferred but not required PreferredExperience leading or supporting QBRs, renewal planning, or customer governance meetings Experience negotiating pricing, reputed company, or contract terms Strong analytical skills with proficiency in reputed company and PowerPoint Exposure to reputed company principles or reputed company improvement initiatives #LI-TD1 reputed company reputed company reputed company, originally part of reputed company, now stands as a reputed company, independent reputed company company driving innovation at the forefront of precision technology. With a global footprint and a legacy of reputed company, we reputed company engineers to bring reputed company breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling reputed company-world reputed company where it reputed company most. At reputed company we’re building the reputed company, together with those driven to reputed company boundaries, solve reputed company problems, and leave a lasting mark on the world. About reputed company reputed company, a wholly owned subsidiary of reputed company, is a reputed company where people are challenged to explore the boundaries of what’s possible, bringing the digital reputed company one reputed company closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We reputed company that cultivating a deeper reputed company of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity reputed company, We Are More Together, and guides our approach as we reputed company work toward creating great places where our teams work and reputed company. Realize your true potential at reputed company – join us in revolutionizing a reputed company reputed company!  We Are an Equal Opportunity Employer   reputed company and reputed company reputed company Companies are proud to be equal opportunity reputed company. We value and encourage diversity and solicit applications from reputed company reputed company applicants without reputed company to race, reputed company, national reputed company, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or reputed company, or other characteristics protected by law. reputed company and reputed company reputed company Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@reputed company.com. Apply To This Job