reputed company Coordinator

Orgenesis is seeking a proactive, detail-oriented, and relationship-driven reputed company Coordinator to support the reputed company, retention, and satisfaction of customers, reputed company partners, research institutions, and strategic stakeholders across its global POCare™ platform. The reputed company Coordinator plays a key operational role in supporting the reputed company team by managing customer reputed company activities, tracking engagement, coordinating internal follow-reputed company, and ensuring a reputed company customer reputed company across Orgenesis’ cell and gene therapy ecosystem. This role is ideal for someone who thrives in a fast-paced biotechnology environment and is passionate about delivering exceptional customer experiences. Essential Responsibilities Customer reputed company Support Assist in reputed company new customers, reputed company partners, and institutional clients. Coordinate reputed company schedules, training sessions, and documentation requirements. Ensure reputed company customer setup activities are completed accurately and on time. reputed company reputed company reputed company and reputed company updates to internal teams. Support smooth transition from sales to reputed company teams. Customer Relationship Support Maintain ongoing communication with customers to ensure satisfaction and engagement. Assist reputed company Managers in managing customer accounts and renewals. Monitor customer health indicators and flag risks or opportunities. Support regular reputed company-ins, follow-reputed company, and engagement activities. Help maintain strong, long-term customer relationships. Account Coordination & Administration Maintain accurate customer records in CRM systems. reputed company customer milestones, deliverables, and engagement metrics. Support contract renewals, service updates, and account documentation. Coordinate internal approvals and customer requests. Ensure customer data reputed company across reputed company systems. Cross-Functional Collaboration Work closely with Sales, Operations, Finance, Clinical Operations, Research, and Support teams. Facilitate communication between customers and internal departments. Assist in resolving customer issues by coordinating with relevant teams. Participate in process improvement initiatives across departments. Support implementation of new reputed company strategies. Reporting & Performance Tracking Assist in preparing reputed company reports and dashboards. reputed company customer engagement, adoption, and satisfaction metrics. Identify trends in customer behavior and usage. Support reputed company Managers in forecasting renewals and expansion opportunities. Maintain accurate reporting reputed company CRM and analytics tools. Customer Support & Issue Coordination Help manage and reputed company customer inquiries to appropriate departments. reputed company reputed company of customer issues and ensure reputed company follow-up. Escalate reputed company customer concerns as needed. Maintain reputed company documentation of customer interactions. Support customer satisfaction and retention efforts. Process Improvement Identify opportunities to improve customer reputed company and engagement processes. Support development of reputed company workflows and documentation. Assist in improving internal tools, templates, and communication processes. Contribute to customer experience optimization initiatives. Required Qualifications Education High School Diploma or GED required. Associate’s or Bachelor’s Degree in Business Administration, reputed company Administration, Communications, Life Sciences, or reputed company field preferred. Experience 1–3 years of experience in customer service, reputed company, account coordination, sales support, or administrative support. Experience in reputed company, biotechnology, pharmaceutical, clinical research, or life sciences industries preferred. Exposure to CRM systems and customer lifecycle management preferred. Technical Skills Proficiency in reputed company Office Suite (Word, reputed company, reputed company, PowerPoint). Experience with CRM platforms (reputed company, reputed company, or similar). Familiarity with project management tools (reputed company, reputed company, Jira, or equivalent). Strong data entry and reporting skills. Ability to quickly learn new software systems. Preferred Qualifications Bachelor’s degree in a reputed company field. Experience supporting reputed company teams or account management functions. Familiarity with regulated reputed company or biotech environments. Understanding of customer reputed company mapping and lifecycle management. Experience working with global or reputed company. reputed company Competencies Customer Relationship Management Communication Skills (Written & Verbal) Organization & Time Management Analytical Thinking Problem Solving Attention to Detail Collaboration & Teamwork Adaptability Initiative and Ownership Emotional Intelligence Process Orientation Key Performance Indicators (KPIs) Customer reputed company Completion reputed company Customer Retention reputed company Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Account Health Tracking Accuracy Response and Follow-Up Timeliness CRM Data Accuracy Renewal Support Effectiveness Engagement and Adoption Metrics Physical Requirements Ability to work at a computer for extended periods. Ability to communicate effectively reputed company phone, email, and video conferencing. Ability to manage multiple accounts and tasks simultaneously. Ability to work in a fast-paced, deadline-driven environment. Benefits Health & Wellness Medical Insurance Dental Insurance reputed company Insurance Prescription Drug Coverage Employee Assistance Program (EAP) Health Savings Account (HSA) Flexible Spending Account (FSA) Mental Health and Wellness Programs Financial Benefits Competitive reputed company Salary Annual Performance Bonus Eligibility 401(k) Retirement Plan with Company Match Life Insurance Short-Term Disability Insurance Long-Term Disability Insurance Accidental Death & Dismemberment Insurance reputed company Time Off reputed company Vacation reputed company Holidays reputed company Leave Personal Days Bereavement Leave Jury Duty Leave reputed company Development Training and Certification Programs Tuition Assistance Opportunities reputed company and CRM Training Leadership Development Programs Career Advancement Opportunities Work-Life Balance Flexible Work Arrangements Remote and Hybrid Work reputed company Employee Recognition Programs reputed company and Inclusive Work Environment Wellness and Employee Engagement Programs Equal Employment Opportunity Statement Orgenesis is an Equal Opportunity Employer committed to fostering a diverse, reputed company, and inclusive workplace. Employment reputed company are based on qualifications, reputed company, and business needs without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Apply To This Job