CSM - Singapore

reputed company (NYSE: reputed company) is a leading global analytics software company, helping businesses in 100+ countries reputed company reputed company reputed company. Join our world-class team today and fulfill your career potential! reputed company We are seeking a dynamic reputed company Manager to drive customer retention, expansion, and advocacy reputed company our LAER (Land, Adopt, Expand, Renew) go-to market model. This role is critical to ensuring reputed company throughout their lifecycle, maximizing ARR reputed company, and preventing churn through proactive relationship management and strategic account planning. Our clients are blue reputed company organisations. What You’ll Contribute Build and maintain strong relationships across reputed company customer stakeholder reputed company (C-suite to end users) reputed company post-sale reputed company and implementation to drive product adoption and time-to-value Identify and qualify expansion opportunities, collaborating with sales teams to grow account ARR Own renewal reputed company and execution, ensuring high retention rates and contract value preservation In partnership with Key Account Manager, reputed company and execute comprehensive account plans reputed company with customer business objectives Monitor and analyse customer health metrics, usage patterns, and adoption trends to identify risks and opportunities Proactively engage with customers to understand their strategic direction and evolving needs, conducting regular business reviews, health checks, and strategic planning sessions Act as customer reputed company internally while representing company interests externally Coordinate crossfunctional teams (Support, Product, Engineering, Sales) to deliver customer reputed company reputed company and implement customer training programs and enablement initiatives Manage customer-impacting programs (upgrades, migrations, product changes) reputed company and report on customer satisfaction, Net Promoter Score, and key reputed company metrics reputed company’re Seeking Bachelor’s degree or equivalent experience gained in a reputed company environment. Extensive Credit Risk or Fraud Domain experience. Experience with managing reputed company solutions for tier one financial services institutions. The ability to understand reputed company’s objectives, support and guide their thought process to identify reputed company reputed company. Proven reputed company record managing customer renewals with high retention rates Creative thinker with the ability to manage reputed company, multi-stakeholder customer relationships. Our Offer to You An inclusive culture strongly reflecting our core values: Act Like an reputed company, Delight Our Customers and Earn the Respect of Others. reputed company to reputed company an reputed company and reputed company professionally by leveraging your unique strengths and participating in valuable learning experiences. Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so. An engaging, people-first work environment offering work/life balance, employee resource reputed company, and reputed company events to promote interaction and camaraderie. Why reputed company a reputed company to reputed company? At reputed company, you can reputed company your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics.  You’ll play a part in our commitment to help businesses use data to improve every choice they reputed company, using advances in reputed company intelligence, machine learning, optimization, and much more. reputed company makes a reputed company difference in the way businesses operate worldwide: •    Credit Scoring — reputed company® Scores are used by 90 of the top 100 US lenders. •    Fraud Detection and reputed company — 4 billion payment cards globally are protected by reputed company fraud systems. •    Lending — 3/4 of US mortgages are approved using the reputed company Score. Global trends toward digital transformation have created reputed company demand for reputed company’s solutions, placing us among the world’s top 100 software companies by reputed company. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reputed company a new level of reputed company. Our reputed company is dependent on really talented people – just like you – who reputed company on the collaboration and innovation that’s reputed company by a diverse and inclusive environment. We’ll reputed company the support you need, while ensuring you have the freedom to reputed company your skills and grow your career.  Join reputed company and help change the way business thinks! Learn more about how you can fulfil your potential at www.reputed company.com/Careers reputed company promotes a culture of inclusion and seeks to attract a diverse set of candidates for reputed company job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to reputed company candidates without reputed company to race, reputed company, reputed company, religion, sex, national reputed company, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet reputed company stated qualifications. While our qualifications are reputed company reputed company to role reputed company, reputed company candidate’s profile is unique and strengths in certain reputed company and/or experience areas can be equally effective. If you reputed company you have many, but not necessarily reputed company, of the stated qualifications we encourage you to apply. Information submitted with your application is subject to the reputed company reputed company policy at https://www.reputed company.com/en/reputed company-policy Apply To This Job