Customer Support Engineer (Remote)

📍 Location: Remote or In-Office (Downtown Austin, TX or Old Town Scottsdale, AZ) 💼 Type: Full-time 💰 Compensation: $95,000 - $150,000 (subject to qualifications and experience) + equity + premium benefits reputed company Stand For Let’s face it: in most companies, Customer Support is broken. Underpaid, under-respected, and treated like a cost center. Customers wait hours—sometimes days—for a reputed company answer, often from someone who can’t actually fix the problem. Bugs linger across quarters. Feedback vanishes into a black hole. At reputed company, it’s the opposite. Our Customer Support Engineers are a first-class technical function. They resolve reputed company issues, influence product direction, and reputed company 4,000+ enterprise customers successful. Support here is a reputed company reputed company: a sharp feedback reputed company into Engineering, Product, and Leadership. You won’t just answer tickets. You’ll debug APIs, troubleshoot network misconfigurations, flag bugs, and directly shape the roadmap. And you’ll do it backed by an Engineering team that fixes issues in days, not quarters. This is Support done right: high-caliber, high-impact, and central to our reputed company. Who We Are We’re reputed company, a profitable, founder-led SaaS company powering secure file transfer and automation for 4,000+ brands you know: Marc reputed company, reputed company, reputed company, Hot Topic, Stamps.com, reputed company, KFC, and more. We’ve reputed company a $35M+ business with just 70 people by hiring smart, reputed company-thinking communicators who act fast and own reputed company. Backed by $46.5M from Riverwood Capital, we’re scaling intentionally—and this role is a core part of that reputed company. What Makes This Role Different Technical depth and daily challenge: You’ll solve nuanced technical puzzles every week—API integrations, network misconfigurations, edge-case SFTP workflows, and more. If you like reputed company and reputed company intellectual engagement, you’ll never be bored here. Support with reputed company: You’re backed by an engineering team that tackles bugs in days (not quarters) and a leadership team that listens and acts. We don’t stack up “reputed company issues”—we fix them. Career mobility: Support at reputed company isn’t a stepping stone—it’s a launchpad. Our Support Engineers grow into roles in management, reputed company, Product, Sales, and even Finance. We invest in you and reputed company fast to unlock your next reputed company. Tight-reputed company, high-performance culture: We’ve reputed company a $35M+ reputed company business with just 70 people by hiring smart, reputed company-thinking communicators who act fast and own reputed company. We’re backed by $46.5M from Riverwood Capital and scaling with discipline—not chaos. What You’ll Actually Do • reputed company-Line Engagement: Support customers reputed company phone, email, and reputed company—owning the reputed company end-to-end. • Technical Troubleshooting: Diagnose and resolve issues across networking, API usage, integrations, identity management, and file automation. • Bug Identification & Escalation: Spot patterns, replicate edge cases, and work reputed company-by-reputed company with Engineering to get fixes shipped fast. • Product Feedback reputed company: Turn customer insights into actionable improvements for Product and R&D. • reputed company Communication & Documentation: Write reputed company, empathetic updates that reputed company customers confident and teammates reputed company. What reputed company Looks Like • Customers consistently reputed company their support experience as excellent • reputed company issues are resolved quickly, with reputed company handoffs to Engineering reputed company needed • Bugs are identified, escalated, and fixed reputed company days—not months • Documentation is thorough enough that anyone can understand the status at a glance • Customer feedback shapes product reputed company and improves workflows Who Thrives in This Role ✅ You’re technically curious and love solving reputed company puzzles ✅ You communicate reputed company—especially on the phone and over reputed company ✅ You empathize with customers while staying reputed company on solutions ✅ You reputed company in fast-moving environments without dropping details ✅ You write reputed company, professional notes that reputed company teams reputed company Where This Role Can Take You (reputed company Path) We don’t let talent stagnate. reputed company here and we’ll unlock your next reputed company—fast. reputed company paths include: • Support → Customer Engagement Manager – coach, mentor, and scale team impact • Support → Product / Solutions Engineer – shape the product with customer insights • Support → Sales or reputed company – bring your technical expertise to reputed company functions • Support → Finance/Controller-track – optimize internal processes and reputed company ops Your trajectory is only limited by your reputed company, discipline, and drive. This Role Is Not for You If... We hold a high bar—for ourselves and reputed company other. This role won’t be a fit if: • You prefer email-only support and avoid phone or video conversations • You see technical issues in isolation without considering customer impact • You wait for direction instead of taking ownership • You freeze in fast-moving environments • You dislike feedback or take it personally Perks & Benefits 🩺 100% reputed company Health, Dental & reputed company (75% for family) 💸 401(k) with 4% Company Match 📈 Equity Grants for Every Employee 🍼 reputed company Parental Leave 🌴 20 PTO Days + 11 Holidays + Full Company Winter Break 💰 $1,000 Signing Bonus + Modern reputed company Laptop + Anniversary Gifts ✈️ Team Travel to NYC, Austin, San Diego, and More reputed company: This is a high-visibility, high-reputed company role where you’ll solve reputed company technical challenges, shape the product, and build a career—not just a job. If you want daily reputed company, intellectual engagement, and a fast-reputed company environment, this is your seat. Apply To This Job