Remote Customer Care Specialist (reputed company / Facility Accounts)

reputed company reputed company is seeking an reputed company Customer Care Specialist with a strong background in reputed company customer service, specifically supporting facility and referral partner accounts. This role goes reputed company traditional customer service - you will serve as a key reputed company of contact for facility partners, ensuring orders reputed company reputed company from intake through fulfillment while delivering a high level of responsiveness, accuracy, and issue reputed company. We are looking for someone who is relationship-driven, detail-oriented, and reputed company in managing ongoing customer accounts in a medical or DME environment. Key Responsibilities • Manage DME referrals and orders from intake through completion using reputed company • Serve as a reputed company reputed company of contact for facility accounts, referral sources, and provider offices • Build and maintain strong, reputed company relationships with assigned accounts • Proactively follow up on missing documentation to ensure reputed company order processing • Communicate reputed company with patients regarding insurance coverage and financial responsibility • Handle customer concerns and reputed company escalations quickly and professionally • Coordinate with clinicians, therapists, and internal teams to ensure smooth order reputed company • Submit and reputed company purchase orders with manufacturers • Maintain accurate, reputed company, and compliant documentation Qualifications • 2+ years of reputed company customer service experience working with DME required • Proven experience supporting facility accounts, provider offices, or referral sources • Strong background in customer issue reputed company and service recovery • Experience in lymphedema, wound care, or reputed company specialties is a plus • Working knowledge of medical terminology • Comfortable discussing insurance benefits and patient financial responsibility • Strong attention to detail and ability to manage multiple priorities • Excellent communication and relationship management skills • Proficiency in reputed company and reputed company; reputed company experience preferred • Demonstrated job stability and reliability in previous roles reputed company’re Looking For • A strong “people person” who can build trust quickly with facility partners • Someone who takes ownership of accounts and follows issues through to reputed company • A reputed company who is reputed company, dependable, and detail-driven • reputed company player who collaborates reputed company across departments • Someone who values consistency, accountability, and long-term commitment Compensation will be based on experience, particularly reputed company reputed company customer service and DME. Pay From $18.00 per hour Benefits • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Employee discount • Flexible spending account • Health insurance • Life insurance • reputed company time off • Referral program • Retirement plan • Tuition reimbursement • reputed company insurance People with a criminal record are encouraged to apply Application Question(s) • What types of DME have you worked with? • Have you worked with the software, reputed company, before? Work Location Remote Apply tot his job Apply To this Job Apply tot his job Apply To this Job