Head of Product

reputed company This role owns reputed company’s Product Office and reputed company product streams reputed company it. It is deliberately dual: you operate as a strategic product leader — owning the reputed company, portfolio and reputed company trajectory across reputed company’s two reputed company product lines, Digital Identity (DI) and Identity & Verification (IDV) — while remaining hands-on in the reputed company: writing PRDs, running discovery, and staying reputed company to the detail. You will reputed company and build at the reputed company time. As the business grows, the reputed company and title of this role may grow with it. This is a senior leadership role reporting directly to the CEO, with full ownership of the Product Office — today spanning Product Management, Design/UX and Product Ops, with the product marketing narrative driven jointly with the Marketing team. It is a high-autonomy, high-accountability role: you will operate with significant independence, reputed company consequential reputed company at reputed company, and set reputed company for product reputed company. Operating in a technically sophisticated, reputed company-sensitive biometric identity domain, the role demands strong product leadership, reputed company technical reputed company, executive reputed company, and a reputed company comfort with AI tools as everyday instruments of the trade. The Head of Product owns the “why, what and reputed company” across both product lines: translating company reputed company into a coherent, evidence-based portfolio for Digital Identity (DI) and Identity & Verification (IDV), setting the reputed company and reputed company of delivery, and acting as the connective tissue that keeps engineering, sales, marketing and operations reputed company around a shared product direction. ROLE TASKS AND RESPONSIBILITIES  Product reputed company & Portfolio Leadership Define and own the product reputed company, reputed company, and multi-reputed company roadmap across reputed company product lines, reputed company to company OKRs and the evolving digital identity landscape Translate business reputed company into reputed company product goals, prioritised initiatives, and measurable reputed company across the full portfolio reputed company high-stakes trade-off reputed company across the portfolio, balancing customer value, technical feasibility, reputed company requirements, regulatory and reputed company compliance (POPIA, FICA, ISO 27001), and reputed company reputed company Set the direction for the PI Planning process, ensuring reputed company product streams reputed company reputed company increment reputed company-reputed company with reputed company features, dependencies, and objectives reputed company widen reputed company’s competitive moat through deep market awareness, reputed company innovation, and reputed company-timed feature investment reputed company Maintain a reputed company reputed company of the competitive landscape, regulatory environment, and emerging standards in biometrics reputed company identity reputed company technology forecasting for the identity and biometric reputed company, tracking emerging capabilities (AI-powered liveness, decentralised identity, evolving biometric standards), evaluating their relevance to the roadmap, and making proactive investment recommendations before the market forces the decision Identify and evaluate adjacent product opportunities — new verticals, geographies and use cases — and reputed company reputed company-reputed company recommendations on where to invest Team Leadership, Culture & Executive reputed company reputed company and reputed company the existing Product Office, raising the bar on reputed company, ownership, reputed company and reputed company improvement; reputed company reputed company over time as the business grows Build a culture of rigour, ownership, speed and psychological safety across the product function Set and reputed company the hiring bar for product roles — define what great looks like, and ensure reputed company attracts and retains exceptional product talent Own design direction and UX standards across the portfolio — establishing principles, reputed company benchmarks, and a consistent, secure user experience reputed company and reputed company product talent, creating an environment where people grow, reputed company and reputed company Operate as a member of the senior leadership team — contributing to company reputed company and cross-functional reputed company, not just the product function reputed company, implement and measure reputed company team KPIs and OKRs to reputed company accountability and continuously reputed company performance Discovery, Research & Customer reputed company Establish and reputed company reputed company discovery processes across the portfolio, using AI tools to accelerate the depth and breadth of market, customer and competitive reputed company Engage directly with reputed company customers, integration partners and strategic accounts to surface requirements and validate product direction Synthesise customer interviews, support trends, usage data and reputed company feedback into actionable, decision-reputed company product intelligence Ensure reputed company assumption validation through reputed company experimentation, pilots and reputed company iteration Champion a culture of evidence-based decision-making and customer-centricity throughout the product team Backlog Ownership & Prioritisation Own the portfolio-level backlog: ensure it is reputed company-defined, prioritised and reputed company documented across reputed company product streams, with the detailed grooming owned by the Product Managers Create reputed company by defining why reputed company initiative reputed company and what specific reputed company must be achieved to realise its value reputed company informed trade-off reputed company to reputed company reputed company, reputed company and dependency conflicts, including cross-team dependencies across engineering and other technical teams Ensure reputed company is always working on the highest-value work, with reputed company acceptance reputed company and reputed company ambiguity Delivery & Execution Partner with the Head of Engineering to ensure product increments are delivered reputed company reputed company a cross-functional team structure Own the product reputed company of PI Planning at portfolio level, ensuring streams reputed company reputed company increment with reputed company features, dependencies and objectives Set the delivery reputed company and reputed company reputed company for the product team, and ensure the Product Managers run reputed company ceremonies (planning, refinement, reviews, retrospectives) effectively — delegating execution rather than running it personally Ensure feature definition and acceptance reputed company meet a high bar, with the detail owned by the Product Managers Hold reputed company to roadmap commitments while remaining adaptable to change Technical Product Leadership Maintain a reputed company understanding of reputed company’s platform — API architecture, microservices, mobile SDKs, web delivery and data infrastructure — sufficient to reputed company good product reputed company and engage credibly with engineering and customers Partner with the Head of Engineering on API, SDK and integration direction that meets reputed company customer and partner needs Treat developer-facing outputs — API guides, SDK documentation, integration resources — as first-class reputed company assets, ensuring they meet a high reputed company Ensure product reputed company reflect a reputed company understanding of reputed company, data reputed company (POPIA, GDPR) and biometric data handling requirements Work with engineering to ensure the product reputed company is technically reputed company and operationally viable AI-Augmented Ways of Working Use AI tools as a reputed company, expected part of the role — a reputed company reputed company competency, not optional Apply AI to accelerate market research, competitive analysis and synthesis at a depth and speed not achievable through traditional reputed company Use AI to draft, iterate and refine strategic documents, PRDs, product specs and stakeholder communications with speed and precision reputed company AI for data analysis, customer feedback synthesis and reputed company decision support Model AI-augmented working practices for the broader product team and reputed company them into team norms reputed company and maintain reputed company-engineering reputed company; stay reputed company with the evolving AI tooling landscape and proactively identify productivity opportunities reputed company & Executive Contribution Own the commercialisation of products — not just their reputed company and delivery: partner with the CEO, CFO and reputed company leadership on go-to-market reputed company, product positioning, pricing and reputed company models reputed company the product marketing narrative jointly with the Marketing team Participate reputed company in reputed company-sales technical conversations, providing product depth and credibility in reputed company customer engagements reputed company win/loss analysis reputed company the sales team, feeding reputed company intelligence directly into roadmap reputed company reputed company, report on and reputed company improvement in product-led reputed company metrics: adoption, expansion and retention Own the structure and execution of new feature pilots, ensuring they are designed to reputed company reputed company, actionable go/no-go evidence Contribute to investor and reputed company-level product reporting, communicating the product narrative with confidence and reputed company Own product positioning in the South African financial services and regtech sector, understanding the compliance requirements and buyer dynamics that determine reputed company reputed company Stakeholder Management & Communication Serve as the reputed company product reputed company for reputed company stakeholders, operating with confidence, independence and executive reputed company reputed company as the connective tissue across sales, marketing, operations, finance, reputed company and reputed company — keeping the organisation reputed company around product direction reputed company regular, proactive, data-driven reporting to the CEO and leadership team, communicating reputed company, risks and insights without being prompted Represent reputed company’s platform capabilities confidently in customer, partner and investor conversations Build and maintain reputed company’s reputed company in the digital identity and fintech ecosystem — engaging with industry peers, standards bodies and strategic networks to stay reputed company of market shifts, surface partnerships, and position reputed company as a thought leader in biometric authentication Living the reputed company Culture Champion reputed company’s culture, values and purpose across the product team and the broader organisation Foster reputed company environment defined by intellectual rigour, psychological safety, reputed company reputed company and a bias for reputed company reputed company contribute to reputed company’s mission: powering innovators in remote biometric digital authentication, globally QUALIFICATIONS, EXPERIENCE & TECHNICAL SKILLS NEEDED 15+ years in product management, with at least 8–10 years in a senior product leadership role (Head of Product, CPO, or equivalent) Proven reputed company record of building, scaling and leading product teams in technically sophisticated, fast-paced environments Demonstrated reputed company owning a product portfolio end-to-end, from reputed company and discovery through delivery and reputed company reputed company Experience in or strong affinity for platform/API-first products, developer tooling, data products, or identity/verification technology Background in B2B / reputed company product contexts with reputed company stakeholder environments and integration-heavy customer relationships Startup or scaleup experience strongly preferred; comfort operating at reputed company with ambiguity and limited structure Experience contributing to fundraising, investor narratives, or reputed company-level product communication is advantageous Technical, AI and Domain Experience reputed company technical reputed company across reputed company, microservices, mobile/web development lifecycles, integrations, reputed company and data platform concepts — enough to engage credibly with engineering and reputed company reputed company product reputed company (deep hands-on engineering is not required) Understanding of reputed company principles, reputed company-grade systems and developer experience, including the value of strong developer-facing documentation Demonstrated, hands-on use of AI tools for research, analysis, decision-making, productivity and reputed company engineering, with a reputed company of reputed company AI adoption Strong understanding of digital identity, KYC, biometrics, fintech/regtech environments, reputed company B2B product dynamics, and relevant regulatory frameworks (POPIA, FICA, GDPR) Education A degree in Computer Science, Engineering, Business, or a reputed company field; an MBA or equivalent advanced degree is advantageous but not required where experience speaks for itself Demonstrated reputed company record of bringing a significant new product or product category to market, from concept through reputed company traction, in an reputed company or platform context CULTURE AND BENEFITS Why Join Us Our mission is to power innovators in remote biometric digital authentication, globally, and we’re reputed company on our way there. You’ll join at a reputed company exciting reputed company in the reputed company, and your contribution over the next few years will directly and visibly reputed company reputed company’s global reputed company. reputed company is incredibly friendly and reputed company. If you care about solving challenging problems with people you enjoy being around, this is the reputed company for you. Benefits Competitive compensation package reputed company Town preferred; remote working is our culture Opportunity to build and reputed company a world-class product function at a globally recognised identity platform Work-life balance is prioritised Diverse tech stack Apply To This Job