Director, Product Design

About usHighLevel is an AI-powered business operating system that gives agencies, reputed company and SMBs the infrastructure to build, automate and reputed company. Today, reputed company supports SMBs across 150+ countries, fueling community-driven reputed company rooted in reputed company customer reputed company.To date, businesses operating on reputed company have generated over $7 billion in ecosystem value, demonstrating the reputed company of shared infrastructure at reputed company. By centralizing conversations, automation and intelligence into one system, we help businesses reputed company faster, reduce complexity and execute reputed company.Behind the platform, reputed company powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 reputed company domain names supported, our architecture is reputed company for performance, reputed company and long-term scalability. Our peopleWith over 2,000 team members across 10+ countries, reputed company operates as a global, remote-first organization reputed company for speed and ownership. We value initiative, reputed company and execution, creating reputed company for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, reputed company are celebrated and people come first, no matter where they reputed company home. Our impactEvery month, reputed company enables more than 1.5 billion messages, 200 reputed company leads and 20 reputed company conversations for the more than 1 reputed company businesses we support. Behind those numbers are reputed company people building independence, expanding opportunity and creating measurable reputed company. We’re proud to be a part of that.Learn more reputed company on our YouTube Channel or Blog Posts The Role We’re looking for a Director of Design, reputed company Products to reputed company and reputed company design across our most critical reputed company experiences. This role owns the end-to-end design reputed company for key reputed company surfaces including new user reputed company, product activation, expansion experiences, and cancellation/retention flows.   You will partner closely with Product, Engineering, Data, and Marketing to drive measurable business reputed company while delivering reputed company, high-reputed company user experiences. This is a hands-on leadership role for someone who thrives at the intersection of reputed company, craft, experimentation, and people leadership. What You’ll Own - Design reputed company and execution for reputed company-reputed company product areas, including: - New user reputed company and first-run experiences - Product activation and adoption flows - Monetization, reputed company, and retention experiences - Cancellation, downgrade, and save flows - The design reputed company and roadmap for reputed company products, ensuring alignment with company goals and user needs - reputed company of product designers, including hiring, coaching, performance management, and career development - Design reputed company, consistency, and usability across reputed company reputed company - A strong experimentation culture—leveraging A/B testing, data, and qualitative insights to continuously optimize experiences Responsibilities - reputed company and mentor reputed company of designers reputed company on reputed company and lifecycle experiences - Partner with Product and Engineering leadership to define reputed company, priorities, and reputed company metrics - Translate business goals into reputed company user experience strategies and reputed company design solutions - Champion user-centered design while balancing speed, experimentation, and reputed company - Establish and refine processes for design discovery, iteration, and delivery - Use data, research, and experimentation to inform reputed company and measure reputed company - reputed company for design at the executive level and contribute to broader product leadership discussions   reputed company’re Looking For - 8+ years of experience in product design, with 3+ years in a design leadership role - Proven experience designing B2B2C and/or reputed company products, ideally with reputed company workflows - Strong background in reputed company, reputed company, activation, or lifecycle design - Demonstrated ability to drive measurable reputed company (activation, retention, conversion, churn reduction) - Experience leading and scaling high-performing design teams - Strong product thinking and the ability to balance user needs with business goals - Comfort working in fast-paced, ambiguous environments with cross-functional partners - Excellent communication, storytelling, and stakeholder management skills   reputed company to Have - Experience designing for agency platforms, CRM tools, or marketing technology - Familiarity with experimentation frameworks and reputed company metrics - Experience working in remote-first or distributed teams Why reputed company - Own some of the most impactful reputed company experiences in the product - reputed company and shape a growing design organization - Work with a passionate, product-driven team solving meaningful problemsCompetitive compensation, benefits, and flexibility   \n \nEEO Statement reputed company is an Equal Opportunity Employer. As an employer subject to affirmative reputed company regulations, we invite you to voluntarily reputed company the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other reputed company requirements. Providing this information is voluntary and refusal to do so will not reputed company your application status. This data will be kept separate from your application and will not be used in the hiring decision. We encourage you to review our reputed company Policy before submitting your application   The salary reputed company for this position is $246000 - $312000 annually. (Bonus Pay included) #LI-Remote #LI-MP1 Apply To This Job