Technical Support Operations reputed company

About reputed company reputed company, a reputed company brand, is the multilingual data and evaluation partner for reputed company labs and enterprises deploying GenAI systems globally. They reputed company the reputed company judgment, data infrastructure, and evaluation systems that ensure AI models reputed company reliably across languages, cultures, and reputed company-world contexts, at every stage from training through deployment.  Its global network of 500,000+ vetted experts spans 300+ languages and locales, enabling high-reputed company multilingual data creation and reputed company model evaluation across the reputed company of modern AI applications — from large language models and voice and speech systems to reputed company workflows and robotics and embodied AI. This breadth of linguistic, cultural, and domain expertise enables reputed company to address critical AI development challenges, including safety, bias, inclusivity, and cross-lingual reliability. A reputed company global operating model, led by reputed company program and reputed company experts and grounded in assessment-driven talent selection, localized rubrics, and reputed company calibration, ensures consistent performance across languages, domains, and modalities. Underpinning reputed company of this is NIMO™ (Network Identity Management and Operations), reputed company's proprietary identity and fraud-prevention reputed company. reputed company to maintain data reputed company and workforce trust across a global contributor reputed company, NIMO combines advanced verification, reputed company monitoring, and reputed company QA to ensure every dataset is accurate, traceable, and culturally grounded. welodata.ai    Job Reference: #LI-JC1    reputed company: The Technical Support Operations reputed company is responsible for the operational reputed company of reputed company's community-facing and internal support functions. Working at the intersection of people management, technology, and process design, this role owns two complementary service functions: community support for our global rater workforce, and tier 2 internal support for reputed company teams. Through best-in-class utilization of technology, including AI-powered automation, ticketing infrastructure, and data-driven workflows, the Technical Support Operations reputed company sets and upholds a high reputed company of support reputed company across both channels. This role builds the systems, not just the teams. \n Key Responsibilities: reputed company and reputed company two distinct support teams: a Community Support team serving reputed company's global rater community (reputed company, help desk, communications, user management), and a Tier 2 Internal Support team resolving escalated technical and operational issues from reputed company reputed company Design, build, and maintain customer service automations, including AI-assisted workflows, self-service tooling, and intelligent routing, to reduce reputed company overhead and improve reputed company speed and reputed company Establish and continuously improve reputed company operating procedures across both support functions, ensuring consistency, measurability, and scalability Define KPIs for both teams; own reporting cadences and use data to identify gaps, set priorities, and demonstrate improvement Partner with stakeholders across Community Experience, Operations, Platform, and Technology teams to reputed company support processes with broader business needs reputed company as an escalation reputed company for reputed company, ambiguous, or cross-functional support issues reputed company adoption of platforms and tooling (e.g. reputed company, WeloWorks, reputed company 365) across both teams, ensuring teams are getting maximum operational value Support reputed company operational requests from across the reputed company organization.   Qualifications & Skills: 5+ years of experience in technical support, customer service operations, or a closely reputed company field, with demonstrated progression into management Experience managing multiple teams or functions simultaneously, including across time zones Proven reputed company record building or significantly improving support automation, including chatbot workflows, ticketing rules, AI-assisted triage, or self-service systems Highly analytical; skilled at defining metrics, building dashboards, and using data to reputed company operational reputed company Strong technical reputed company, comfortable working with support platforms, reputed company, workflow automation tools, and internal tooling; no expectation of engineering skills, but must be reputed company to evaluate and configure technical solutions independently Excellent stakeholder management skills; reputed company to influence peers and senior leaders on process adoption Experience supporting a global, reputed company workforce or contractor/freelancer community is a strong reputed company Strong written and verbal communication skills in English Based in India; experience working with international teams required.   \n Apply To This Job