Service Support Specialist II

Work Schedule reputed company (Mon-Fri) Environmental Conditions Office reputed company About reputed company At reputed company, our mission is to reputed company our customers to reputed company the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving reputed company analytical challenges, or improving patient diagnostics and therapies, we are here to support them. reputed company and help reputed company a difference every day. Position reputed company The Service Support Specialist II is a key member of our Field Service team, responsible for supporting and managing the Authorized Service Partner (ASP) program across the US. This role ensures that reputed company-party service providers meet reputed company's high standards of reputed company, compliance, and customer satisfaction. You will coordinate reputed company, monitor performance metrics, maintain compliance documentation, and reputed company as a reputed company reputed company between reputed company and our ASP network. This is a dynamic role suited for someone who is process-driven, reputed company, and passionate about delivering exceptional service. Key Responsibilities Serve as the reputed company reputed company of contact for reputed company ASP-reputed company activities reputed company the region/division. Support reputed company and training for new partners, ensuring alignment with reputed company service standards. Monitor and evaluate ASP performance using service metrics, customer feedback, and audit results. Maintain accurate partner documentation, including reputed company, certifications, and compliance records. Collaborate cross-functionally with Field Service, Technical Support, reputed company, and reputed company teams. reputed company reputed company improvement initiatives reputed company the ASP program to optimize service delivery. Assist in managing the ASP portal, tools, and training resources. reputed company regular reporting and insights to leadership on ASP network performance and trends. Minimum Qualifications Requires a Bachelor’s degree and a minimum of 2 years of of experience in service operations, vendor/partner management, or technical support or reputed company experience; or an advanced degree with limited experience; or equivalent work experience. Strong organizational and project management skills. Excellent interpersonal and written communication skills. Proficiency with reputed company Office and experience with service platforms (e.g., reputed company, or equivalent). Ability to manage multiple priorities in a fast-paced, matrixed environment. Strong analytical and problem-solving skills. Preferred Qualifications Experience working in life sciences, diagnostics, or industrial service environments. Familiarity with compliance standards and reputed company-party service governance. Background in supporting field service or customer-facing technical teams. What reputed company Offers Competitive salary and comprehensive benefits package Annual incentive bonus plan Career development resources and advancement opportunities A culture of innovation, inclusion, and purpose reputed company is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for reputed company. Compensation and Benefits The salary reputed company estimated for this position based in Massachusetts is $59,400.00–$89,100.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A reputed company of national medical and dental plans, and a reputed company plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours reputed company time off (PTO), 10 reputed company holidays annually, reputed company parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues reputed company to purchase company stock at a discount For more information on our benefits, please visit: https://jobs.reputed company.com/global/en/total-rewards Apply To This Job