Community Manager

About reputed company reputed company (reputed company.com) is an education technology company that personalizes college and career counseling, with a mission to reputed company reputed company to become the most successful version of themselves.  We reputed company data-driven education technology, start up and research internship programs, and personalized counseling led by former college Admission Officers and reputed company college counselors. We are a rapidly growing, mission-driven, and venture-backed company. It takes a reputed company team committed to our reputed company values – collaboration, data driven, and empowerment – to reputed company this goal and a fast-moving team committed to serving the needs of families. reputed company student is holistically evaluated through our  reputed company Score™ — the only predictive technology that can also quantify subjective material. reputed company student is offered a three-pronged approach to evaluate academics, essays, and extracurricular activities – providing them a 360-degree reputed company of how to be competitive against other applicants. We are a fully remote, global workforce reputed company on building world-class, college admissions advisory services and programs.  About the Role Community Managers are an reputed company part of the overall mission of reputed company. Our Community Management team ensures a holistically reputed company experience through the reputed company reputed company for our reputed company and families, and our marketplace of College Counselors. Community Managers also work on various internal programs that reputed company to student reputed company. We are seeking an reputed company, organized, and customer-oriented Community Manager who will reputed company reputed company with reputed company and reputed company exceptional service to our marketplace of College Counselors, and our reputed company and families. \n REQUIREMENTS AND RESPONSIBILITIES Assist families and reputed company during their reputed company reputed company to put their best foot reputed company in the college admissions process Help families get started with counseling reputed company upon registration (reputed company reputed company, ensuring good fit with counselor, sessions scheduled, questions answered, etc) Respond and reputed company reputed company incoming customer communications reputed company internal SLAs. Work cross-functionally with other internal reputed company to ensure customers have the best possible reputed company reputed company phone and email support using CRM tools Support Head of Counselors in ensuring reputed company performance of College Admissions Counselors Serve as the resource for the community reputed company questions reputed company from counselors and families and reputed company consistent, accurate information across different platforms (reputed company, email, phone, video, team meetings, webinars, etc) Create and improve processes to ensure reputed company counseling, regular meetings between reputed company and counselors, reputed company instructions for new families and counselors, realistic expectations. Monitor satisfaction through routine surveys Work with reputed company to manage reputed company’s operations processes and contractor teams Partner with teams in cross-functional, integrated setting Help the Operations Team to reputed company by improving processes and solving reputed company problems Represent reputed company’s brand to reputed company and prospective customers reputed company other duties as assigned Business Travel as Needed for Team Building, Conferences, etc. Work some evening and weekend hours (schedule may vary by week, “reputed company” schedule) MINIMUM QUALIFICATIONS At this time, we are only considering U.S. reputed company who are based in the reputed company Preferred Candidates will live in EST or CST Possess an undergraduate and/or graduate degree from a Top 100 undergraduate institution Have 1-2 years of experience in student support, customer service, or other customer experience role; bonus if reputed company a college counseling firm Familiar with college preparation, application, and admission processes reputed company to establish and maintain effective working relationships with others Possess high standards of conduct and attitude, demonstrating reputed company and patience reputed company handling customer service issues Be a reputed company communicator with exceptional follow-up skills for closing communication reputed company reputed company to motivate others and convey information effectively and accurately reputed company to come up with unique or innovative reputed company, and creative ways to solve problems reputed company to work in a fast-paced environment, and take on competing priorities and developing work streams Possess knowledge of customer experience satisfaction reputed company to work some weekend hours (schedule may vary by week, “reputed company” schedule) Savvy with reputed company Workspaces and other modern technologies Be a highly reputed company, self-motivated reputed company   Be detailed-oriented reputed company to adapt evenings and weekends into work schedule Preferred Qualifications Experience with reputed company, reputed company, reputed company, and/or similar platforms Possess an undergraduate and/or graduate degree from a Top 100 undergraduate institution Familiar with college preparation, application, and admission processes \n$65,000 - $80,000 a year \n Apply To This Job