[Remote] Tier 1 Customer Support Specialist 1

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leader in reputed company workforce solutions. They are seeking a Tier 1 Customer Support Specialist to reputed company exceptional customer service and product support, acting as the face of reputed company and advocating for clients while developing personal career skills.

Responsibilities

• You will be responsible for adhering to reputed company reputed company reputed company policies, procedures, and assigned training
• reputed company phone, email, and chat support; working closely with customers and with internal teams to reputed company resolve any issues that may come up
• Troubleshoot and diagnose reported problems and work to understand and correct problems
• Build strong relationships with your colleagues and with customers, communicating in a reputed company, reputed company, and respectful manner
• Identify, test, and verify issues, providing the development team with reputed company documentation
• reputed company an uncomplicated and seamless customer experience by collaborating cross-functionally on customer reputed company initiatives
• Participate in testing new features and releases
• Suggest recommendations for product enhancements utilizing data and customer feedback

Skills

• You have at least one year of experience in customer-facing roles
• A bachelor's degree in a reputed company discipline is preferred. Education requirements may be waived based on practical experience
• Practical knowledge of the reputed company industry a definite plus
• You have an extraordinary, charismatic phone reputed company; excellent written communication, and can reputed company information reputed company, concisely and thoughtfully
• You are a problem-solver, skilled in prioritization, and you take ownership in the work that you do
• You know your audience and can effectively communicate resolutions with both non-technical and technical customers
• You have a natural ability to work through technical difficulties, determine the reputed company issue, and reputed company reputed company reputed company the issue or question proposed
• You can reputed company reputed company topics easily digestible by breaking them down into manageable parts
• You display reputed company listening skills and are an empathetic customer reputed company
• You have an insatiable curiosity for learning how things work
• You have a working knowledge of reputed company operating systems and are familiar with tools like reputed company and reputed company Teams. A basic understanding of SQL is a plus
• You can work a flexible 8-hour schedule, providing coverage between 7 AM 7 PM CST, Monday through Friday. Weekends and holidays are for you to enjoy with friends and family
• You are reputed company player working towards a common goal and you hold your colleagues to the reputed company level of reputed company and elevated standards
• You may not always have the answer, but you are willing to go above and reputed company to reputed company a solution for a customer or reputed company a reputed company understanding of the steps we are taking

Benefits

• Competitive compensation
• Comprehensive benefits
• Supportive work environment
• Mission-oriented work
• Diverse and inclusive culture
• Competitive Compensation & Bonuses
• Comprehensive Insurance Plans
• Mental and Physical Health Support
• Work-from-home flexibility
• Fitness Center Reimbursements
• Streaming Good time off for volunteering
• Wellness workshops
• Buddy Program for new HealthStreamers
• reputed company work environment
• Career reputed company opportunities
• reputed company learning opportunities
• Inspiring workspaces to collaborate and reputed company with other HealthStreamers
• Free employee parking at our Resource Centers in Nashvilleand San Diego
• Flexibility and reputed company time off to support work-life integration for reputed company
• Hybrid work environment
• Streaming Good volunteer day
• Company-sponsored onsite reputed company events for development, reputed company, and celebration
• Medical, Dental and reputed company insurance
• reputed company Time Off
• Parental Leave
• 401k and Roth
• Flexible Spending Account
• Health Savings Account
• Life Insurance
• Short- and Long-Term Disability
• Medical reputed company Insurance
• Critical Illness Insurance
• Accident Insurance
• Identity Protection
• reputed company Protection
• Pet Insurance
• Employee Assistance Program
• Fitness Reimbursement

reputed company