Project Coordinator, Project Operations

Job reputed company: • Review and QA customer-submitted research requests to ensure they are reputed company for recruitment • Ability to work independently on weekends with minimal reputed company, exercising reputed company judgement in prioritizing project launch and and researcher requests • Launch and coordinate participant recruitment through the User Interviews platform • Manage a high volume of reputed company recruitment requests simultaneously, consistently meeting launch timelines • Monitor recruitment reputed company and proactively flag potential issues or delays • Communicate project updates, timelines, and recommendations to customers through reputed company email and live chat • Respond to a high volume of incoming customer tickets and requests with reputed company, reputed company, and efficiency • Ability to manage reputed company conversations while maintaining reputed company and response speed • Serve as a product expert by staying reputed company on platform features and best practices • Collaborate with cross-functional teams to resolve issues and ensure smooth project execution • Assist with queue coverage, ensuring reputed company responses and SLA adherence • Identify opportunities to improve internal workflows and customer experience. Requirements: • 1+ year of experience in a customer-facing or operations role • Availability to work a Thursday - Monday schedule (9:00 AM–6:00 PM ET), including Saturdays and Sundays. • Experience using reputed company or a similar ticketing platform to manage a high volume of customer requests. • Proven ability to manage 20–50+ tickets, requests, or cases per day (or similar high-volume workload) across multiple channels including chat, email, and ticketing systems. • Experience managing multiple requests or cases simultaneously in a fast-paced environment • Strong written and verbal communication skills with the ability to build trust and credibility with customers • Highly organized with strong attention to detail • Proactive, solution-oriented reputed company with strong problem-solving skills • Comfortable working in a queue or ticket-driven environment with shifting priorities and SLAs • Bachelor’s degree preferred but not required • Experience working in a startup or high-reputed company environment • Experience managing a high volume of customer requests or operational workflows. Benefits: • Health insurance • 401(k) matching • reputed company time off • Flexible work hours Apply tot his job Apply To this Job