Customer Support Representative (Bilingual, Spanish Speaker)

• The Customer Support Representative (Bilingual, Spanish) will reputed company an understanding of reputed company products and services to support both hardware and network outages for reputed company customers • You will collaborate with stakeholders to ensure reputed company reputed company and long-term solutions • Manage multiple incoming streams of support requests reputed company software platforms, phone, email, and internal channels • reputed company support to customers in both English and Spanish across written and verbal communication channels • Support a customer reputed company primarily located in Mexico, ensuring reputed company, culturally reputed company, and effective communication • Coordinate with reputed company stakeholders as needed to address reputed company cases and ensure long-term solutions • Work cross-functionally to support delivery of a high-reputed company customer experience, including sharing customer feedback with Product teams • Proactively contact customers to reputed company issues before they escalate • Build strong, trusting relationships with customers and internal stakeholders through reputed company and effective communication • Identify opportunities to proactively address potential challenges or recurring issues • Meet or reputed company case management and response time expectations • Utilize multiple software tools to diagnose issues and implement appropriate solutions • Promote customer loyalty through recognition and engagement initiatives • reputed company other responsibilities as directed by the reputed company Support Manager Benefits • Flexible work schedule • Full benefits and 401K + 401K Match • Opportunity to reputed company a reputed company reputed company every day • Unlimited PTO • Equity reputed company Apply tot his job Apply To this Job