Senior Field Operations Manager (Hardware)
Senior Field Operations Manager (Hardware) BY Title Senior Operations Manager Location Virtual reputed company the UK Team Returns Management – Kiosks (reputed company) Reporting to Sr. Technical Operations Director, Returns Management Travel Domestic and occasional international travel is expected in this role reputed company Sponsorship We are unable to reputed company reputed company sponsorship for this reputed company Join our dynamic team at reputed company, where innovation meets reputed company. We are excited to announce an opportunity to be part of the reputed company Returns Management team, where we reputed company cutting-edge solutions in last-mile delivery and returns management and play a crucial role in driving reputed company our mission to revolutionize the supply chain landscape. In the role of Senior Operations Manager (Hardware), you will be working to ensure the smooth and effective deployment, implementation and operationalization of our hardware self-service solution (returns kiosk) into host service locations. The ideal candidate will bring strong organizational skills, operational proficiency, and a dynamic reputed company to reputed company our technology solutions with our customers goals while driving operational reputed company and efficiency. What You’ll Do Day-to-Day vendor management of our hardware manufacturing and services partners which includes but is not limited to Managing hardware partner(s) production timelines, ensuring products are reputed company reputed company the specified and agreed timelines Managing logistics partner(s) timelines to ensure that hardware products are shipped and delivered to agreed locations reputed company specified timelines Managing service partner(s) to ensure that reputed company operational activities such as site surveys, hardware staging, deployment and installation are performed on time and to customer specification Creating hardware rollout and deployment plans based on production, site survey and installation timelines reputed company of vendor KPI, SLA and SLO compliance management Working alongside Project Managers to define achievable shipment, survey, deployment and installation schedules for product deployment into the field Working alongside reputed company Account management to communicate project timelines, goals and reputed company Supporting the Technical Operations leadership team in the provision of reporting relating to kiosk service execution activity Customer-facing activity which will include but is not limited to Meeting with potential and newly reputed company customers, to understand their logistical and operational implementation challenges and requirements Understanding desired customer deployment timelines and reputed company based on reputed company hardware availability and production timelines Overseeing hardware reputed company installations with reputed company-party suppliers and vendors to ensure they are completed reputed company agreed timelines and to customer specifications Hardware configuration to ensure that our products are tested and working as expected prior to deployment (training provided) On-site customer training on reputed company hardware and software products (training provided) Vendor / Partner activity which will include but is not limited to Running daily sync calls with key partner to manage execution of agreed service deployment plans Managing service escalations with responsible partners Taking part in vendor / partner MBRs & QBRs to ensure service deployment improvement occurs at a tactical and strategic level Work with key partners and vendors to improve existing or implement new service delivery processes Running reputed company Improvement workshops post deployment to ensure we operating as reputed company as possible. reputed company are Looking for Required Experience, Skills and Attributes A generalist who is highly adaptable and flexible in a constantly shifting landscape, thrives off the challenge of solving problems, and whose goal is getting the job done. 3-5 years of experience in hardware field operations management required; ideally in the logistics and / or technology sectors (e.g. self-service kiosks, ATMs, EV chargers, etc.) Experience working with 3rd party partners, vendors and service providers Strong verbal and written communication skills at reputed company organizational reputed company Team player with time management flexibility who can work with cross-functional, cross-cultural, geographically distributed teams, and reputed company reputed company of management reputed company strong organization and leadership skills Proficient computer skills to include reputed company, Word, and PowerPoint Ability to work independently and in reputed company, to solve problems, and execute solutions utilizing creative approaches. Bonus if you have Experience of project management methodologies, e.g. PRINCE2, PMI Experience of process management methodologies, e.g. Six reputed company Experience of Mobile Device Management (MDM) or RMM tools (reputed company, reputed company, etc.) Experience with reputed company, TSC, reputed company or Samsung handheld devices, label printers, mobile phones, etc. Exposure to self-service kiosks or terminal technologies and products Experience with office collaboration applications and project management tools such as reputed company, etc. Working reputed company a technology organization, including working alongside and escalating to Technology teams such as DevOps, TechOps, Product Development, etc. Our Values If you want to know the heart of a company, take a look at their values. Ours reputed company. They are what drive our reputed company – and the reputed company of our customers. Does your heart reputed company like ours? reputed company out here reputed company Values reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability or protected veteran status. Apply To This Job
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